Description:
NOTE: Local candidates (San Diego county) will be required to follow guidelines for the rest of the San Diego team for remote/in-office work. Currently, this team is working remotely due to COVID-19; however, as an essential business and critical infrastructure services provider, our engineers are sometimes required onsite at our HQ (located at 1775 Hancock Street, Ste 110, San Diego, CA 92110) or at our clients’ sites. In the future, we anticipate local employees on this team to resume the prior work-remote flexibility, which allowed employees to work remotely up to 3 days per week. Non-local candidates will be considered on a fully remote status.
Essential Duties/Responsibilities:
As a senior member of the managed services Field Team, the Senior Technical Account Manager will provide the highest-level technical support and technical strategy road-mapping to assigned managed services clients within a 24/7/365 environment. As a visible member of our team, this individual will work at Managed Solution’s headquarters and at various client sites. He or she will be responsible for the following:
. Requirements:
Education and Work Experience Requirements:
Technical Skills/Competencies:
Supervisory Skills/Competencies:
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to climb and balance; to stoop, kneel, crouch, crawl, or bend; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English, including over the phone; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.
E-Verify Participation:
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.
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