Cary Medical Management Hiring for Practice Operations Manager Job at Cary, NC Full Time

The Practice Operations Manager will provide exceptional day to day operational support to the Generations Family of Practices, providing general oversight, collaboration with practice administrators, and overall direction to improve operations in our high value, technology infused family of practices. This position will help Cary Medical Management overcome the challenges in value based primary care and succeed at improving quality of care, cost of care, and the incentives received for changing the way primary care is delivered.

Essential Duties and Responsibilities

Oversee all services provided at and to all service locations in the Generations Family of Practices.

Create stable, scalable practices that can grow quickly.

Responsible for oversight and accountability at all locations, ensuring goals and responsibilities are met.

Point of contact for communication, collaboration, and project development and deployment.

Serve as liaison between the family of practices and the management services organizations.

Ensure the operational excellence that supports our mission to provide excellent, effective, high-quality healthcare to patients across all generations.

Support practice administrators in day-to-day operations through development and implementation of workflows and timely response to location needs.

Coordinate with locations to ensure proper ordering, inventory, and supply needs are met, while supporting appropriate accounting with the management services organizations.

Assess clinics for adherence to operational, financial and value-based care standards. Develop metrics and goals and ensure improvement, specific to each individual practice.

Identify, document, and communicate best practices for the family of practices in collaboration with the management services organizations.

Communication:

Engage in shared decision making with practice administrators, management services organizations, executives, and owners, as related to operations at each location.

Advise practice administrators on professional growth in their leadership team and continuous improvement in the cohesiveness and teamwork in the staff at each location.

Maintain relationships with all administrators, executives, and stakeholders.

Escalate issues from the family of practices through the appropriate channels and ensure timely resolutions.

Coordinate collaboration to achieve deliverables to the family of practices through effective communication, planning, execution, and monitoring for success.

Maintain regular communication with the family of practices to share information, communicate on company issues, deploy new services, and add value.

Manage vendors and suppliers to ensure appropriate deployment of goods and services, excellent customer service, and accountability.

Partner with the family of practices to interview, hire, and provide orientation to team members utilizing all support tools available from the practice or the management services organizations.

Accomplish additional tasks as assigned or become necessary.

Qualifications

Bachelor’s Degree, or equivalent experience.

5+ years operational leadership experience in primary care or a related field

Knowledge, Skills, and Abilities:

Ability to read and interpret contracts, regulations, procedure manuals, and proposals

Ability to write policies, procedures, business correspondence, and manuals

Ability to effectively present information and respond to questions from practice administrators, physicians, advanced practice providers, executives, employees, clients, customers, and the public

Ability to relate to and work with ill, emotionally upset, and sometimes hostile people

Ability to maintain presence and react calmly to emergency situations

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to make independent decisions and delegate responsibility and duties

Ability to troubleshoot, analyze, and make decisions.

Proficient computer skills, including knowledge of Microsoft Office Suite, e-mail systems, and web-based programs

Excellent supervisory, managerial, and multitasking skills

Exceptional leadership qualities

Expectation of Employee

Understand, follow, and enforce policy and procedure as documented

Maintain confidentiality in all areas

Develop and maintain effective working relationships with practice administrators, providers, employees, co-workers, management, and other stakeholders

Maintain the professional image

Work at least 40 hours each week

Work as a team player

Pays strong attention to detail

Use tact in all personal interactions

Maintains a positive and respectful attitude

Develops a team spirit and positive culture within each practice, the family of practices, and the management services organizations.

Demonstrates flexible and efficient time management and prioritization abilities

Americans with Disability Specifications

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, type, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The duties of this job require availability to work Monday through Friday, eight hours a day, as well as possible weekend and after hours work when needed. This position will require the staff member to travel to multiple locations throughout North Carolina. This position may require some overnight stays.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

COVID-19 considerations:
Must have received or be willing to receive the COVID-19 vaccine by the date of hire to be considered for a position. An accommodation request will be considered.

Ability to commute/relocate:

• North Carolina: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Required)

Work Location:

• On the road

Work Remotely:

• No

Work Location: On the road