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Overview
Boise Cascade has an immediate opening within our HR Services department for an HR Service Representative with experience working in a shared services organization that delivers Benefits and HR program administration. Benefit plans include healthcare, insurance, 401(K), pension, short and long-term disability programs. HR programs include FMLA, wellness, employee assistance, service awards, etc. The successful candidate will be expected to provide superior service to employees, internal partners, and external vendors by promptly responding to their inquiries. This team is responsible for a variety projects and is the first stop for help. This role will work out of our Corporate HQ offices in Boise, ID and has some potential for remote work. Come grow with us!
Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we’re one of the largest manufacturers of plywood and engineered wood products in North America – and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our employees are critical to our success. And we’re committed to investing in them. That’s why we offer a benefits package designed to have a positive impact on all areas of your life – from health and well-being, career and community, to financial security and personal safety. We call it, Total Rewards. Here’s a look at what’s included:
Medical + Prescription Drug
Dental + Vision
401(k) Retirement Savings
Responsibilities
Responsibilities include, but are not limited to:
Responsible for the delivery of centralized, transaction-based benefits administration and HR/payroll administrative services.
Displays comprehensive understanding of benefit enrollment systems, eligibility and applicable rules.
Responds and researches incoming calls and emails regarding PeopleSoft HRMS, healthcare, welfare, payroll, recruitment, and policy questions or inquiries.
Handles escalated or confrontational calls with minimal assistance and without emotional involvement or reaction.
Analyzes data, makes recommendations taking into account consideration/implication to all modules, (HR/benefits/payroll), of the system, interfaces and programs. Must be aware of all federal regulations to assure compliance of all plans.
Responsible for conducting a variety of benefit/HR presentations, including new employee orientations.
Qualifications
Basic Qualifications:
High School Diploma, or equivalent.
Strong computer skills required.
Must display strong interpersonal and communication skills.
Must be able to effectively work in a team/group environment.
Must demonstrate effective organization/work management skills.
HR/Benefits background and process knowledge are required.
Detail and process oriented with excellent communication, customer service, analytical and problem-solving skills.
Strong presentation skills required.
Ability to prioritize and work with accuracy under stress and critical time constraints.
Preferred Qualifications:
Degree/certificate in Human Resources
More than 3 years of experience in related job function
Bilingual language skills
