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Are you an automotive enthusiast looking to start your remote career? Powerteq is hiring a remote Master Tech! (1 Month Training in Office Required)
Position Type: Full Time
Department: Tech Sales
Reports to: Tech Sales Manager
Key Job Elements (Essential Functions Performed):
- Must be able to efficiently and thoroughly handle all Tech I and Tech II functions.
- Must be able to effectively manage time and multitask.
- Must be able to complete Master Technician tasks during allotted timeframes.
- Must primarily be responsible for answering incoming calls regarding technical issues, sales questions, and general customer concerns in addition to Master Technicians tasks.
- Must be able to train other technicians in all aspects of Tech I and Tech II functions.
- Answer all Tech I and Tech II technicians work related questions effectively and thoroughly.
- Understands all aspects of the products we sell with little to no assistance from others.
- Attend Engineering meetings as needed, as well as provide feedback on product issues through various tracking software.
- Able to function as the Technical Sales Manager when needed.
- Able to resolve elevated technical issues with irate customers through the phone as well as email.
- Represent Powerteq brands at trade shows & WD booths as needed.
- Ability to create and write technical documents, emails, FAQ’s, and Diablosport/ Superchips website responses based upon customer service questions and ensure that these are accurately posted and completed in a timely manner.
- Must be punctual, responsible and willing/able to work in stressful environments.
- All other tasks as requested by Manager and or Team Lead.
Qualifications (Education/Experience required):
- 12-24 Months minimum of Powerteq work-related experience.
- Should have an AS or BS in Automotive Tech or equivalent in terms of degree or experience.
- Must be at least 18 years old.
- Computer literate with the ability to learn customer service software applications.
- General competency with Windows applications.
- Strong verbal and written communication skills.
- Prior call center or technical service experience a plus.
- Prior experience within the automotive industry a plus.
- Automotive performance or Truck/off-road enthusiast a plus.
Powerteq is a division of High-Performance Industries, the largest performance aftermarket company in the world. Operating six established retail brands, APR, DiabloSport, Dinan, Edge Products, Range Technology, and Superchips, Powerteq is the leader in performance tuning in the automotive aftermarket. Powerteq has offices outside Salt Lake City (Ogden, Utah), Opelika, Alabama, and Orlando (Sanford, FL) designing, manufacturing and selling products under these industry-leading name brands
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Application Question(s):
- Are you an automotive enthusiast? If so, what is your dream car?
- Once month of training will be required prior to starting the remote position (Sanford, FL). If given the opportunity to join our team, will you be able to meet this requirement?
Work Location: Remote
