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Overview
The Onboarding Team Lead position requires an employee to perform all functions necessary to successfully maintain branch operations by:
Complete weekly reports. Guides and directs processes and procedures for timely collection of all stats needed to complete reporting by designated deadlines.
Generate consultant new hire paperwork (including contracts) and ensure proper/timely completion. Maintain personnel files including I-9 Form files and client specific documents/forms.
Ensure that e-Verify is completed in compliance with Modis/Adecco policies. Ensure that consultant drug, background, and credit checks are performed in compliance with our client contract agreements and Modis policy. Act as liaison between account, client and MSP POCs to ensure policy and procedural standardization and compliance at all levels.
Evaluate and escalate, account and/or consultant issues to leadership team in timely and appropriate manner. Identify and document training gaps for attention to leadership, to ensure ongoing compliance within department and accounts.
Act as point person for day-to-day questions or “how to” to the team. Communicate all new and current policies and procedures, ensuring departmental compliance and process documentation for fellow team members.
Notify manager of training or compliance concerns so the manager can address across the team.
Assist with training of all new hires added to the team.
Ensure timely communication by responding to all emails/phone calls. Adhere to all SLA’s that relate to onboarding and troubleshooting organizational procedures and processes.
Assist in coordinating training/tracking/execution of implementation or groups of onboarding.
Additional administrative functions as needed. Distribute messages, mail and incoming faxes; and send invoices and expense reports to corporate for payment.
Responsibilities
The Onboarding Team Lead position requires an employee to perform all functions necessary to successfully maintain branch operations by:
Complete weekly reports. Guides and directs processes and procedures for timely collection of all stats needed to complete reporting by designated deadlines.
Generate consultant new hire paperwork (including contracts) and ensure proper/timely completion. Maintain personnel files including I-9 Form files and client specific documents/forms.
Ensure that e-Verify is completed in compliance with Modis/Adecco policies. Ensure that consultant drug, background, and credit checks are performed in compliance with our client contract agreements and Modis policy. Act as liaison between account, client and MSP POCs to ensure policy and procedural standardization and compliance at all levels.
Evaluate and escalate, account and/or consultant issues to leadership team in timely and appropriate manner. Identify and document training gaps for attention to leadership, to ensure ongoing compliance within department and accounts.
Act as point person for day-to-day questions or “how to” to the team. Communicate all new and current policies and procedures, ensuring departmental compliance and process documentation for fellow team members.
Notify manager of training or compliance concerns so the manager can address across the team.
Assist with training of all new hires added to the team.
Ensure timely communication by responding to all emails/phone calls. Adhere to all SLA’s that relate to onboarding and troubleshooting organizational procedures and processes.
Assist in coordinating training/tracking/execution of implementation or groups of onboarding.
Additional administrative functions as needed. Distribute messages, mail and incoming faxes; and send invoices and expense reports to corporate for payment.
Responsibilities
ESSENTIAL FUNCTIONS:
Multi-tasking mindset with ability to move from one project to another with ease
Audit I-9 forms and client documents for accuracy and timely delivery to meet SLAs
Ability to work under pressure and within an ever changing and developing professional environment
Must be a strategic thinker with ability to adjust priorities to fit account/branch needs
Organize and lead credit, billing and collections efforts to ensure account and branch profitability
All other duties as assigned by Manager
Qualifications
EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:
High school diploma or equivalent; College degree preferred
2-3 years of prior experience in a heavily administrative customer service role and 1-2 years of prior experience in a financial role (AP, AR, Payroll) or Human Resources role with knowledge of essential account functions strongly preferred
Proficient in MS Office applications a must, experience working with exterior HRIS applications such as Beeline, Field Glass, Zero Chaos and the like strongly preferred
Advanced knowledge of Excel with expert level organizational skills essential
Ability to identify and troubleshoot operational and customer service issues for quick and efficient resolutions essential
Ability to meet deadlines in a timely fashion and effectively multitask assignments or duties
Ability to communicate effectively verbally and in writing
Ability to work effectively in a team environment with minimal supervision
Experience creating, developing and maintaining company procedural guides very helpful
Ability to operate multi line phone
COMPANY OVERVIEW:
Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, and Special Counsel is the world’s leading provider of Human Resources solutions.
We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records
