Nomi Health Hiring for Operations Manager Job at Houston, TX Full Time

Company Introduction:
The way we pay for healthcare in America today is fundamentally broken, burdened by layers of avoidable inefficiencies that drive up costs while creating damaging delays in the process.

Nomi Health was founded in 2019 as a direct healthcare company with a simple yet bold mission: retool how we pay for healthcare to create a more cost-effective and simply effective – experience for employers, patients and providers alike. The Nomi Health team, now 70 employees strong worldwide, collaborates under the leadership of game-changing executives hailing from the likes of Imagine Health, Optum, HireVue and
Goldman Sachs.

In the face of the pandemic, Nomi Health put its direct healthcare model to work, mobilizing to create and deliver effective, efficient, and quality COVID-19 solutions to local governments, employers, and organizations. We invite you to join us
in this mission.
Overview:

Operations Manager

About The Role

The Operations Manager is responsible for the success and smooth operation of the mobile sites assigned to them including ensuring operational procedures are followed, addressing staffing and scheduling needs, and responding to issues. You will ensure that sites are supplied with all medical supplies, equipment, and technology that is needed to run the operation seamlessly. You will need to periodically visit your sites and ensure that they are adequately staffed to run smoothly, are following the proper operating procedures, and are delivering a caring patient experience. You may be required to interact with clients (e.g. country representatives) and uphold client relationships in a professional manner on behalf of Nomi Health.

What You’ll Be Doing

• Ensure that all site leadership is effectively trained and proficient to operate their sites to highest standard and efficiency
• Encourage a strong team environment and troubleshoot and escalate any site issues to the State Director as necessary
• Lead calls with counties to review clinic schedules and address any pressing items
• Responsible for site having the right supplies, right staff, right training, and right leadership
• Coordinate with warehouse staff on supplies and volumes based on need
• Update and maintain tracker for mobile sites, including responding to clinical requests, and coordinating with distribute links to county as necessary
• Coordinate scheduling for mobiles leads and couriers for new and existing clinics, and communicate staffing needs to the recruiting teams
• Responsible for briefing site lead and field operations team members in advance of clinic operations
• Manage site leads and provide guidance and coaching when needed
• Creates, maintain and/or implement Standard Operating Procedures for sites to ensure consistency across field operations staff
• You may need to lead a few sites each week as needed and ensure that sites continue to operate with leadership present
• Ensuring that staff which will be working the site are fully trained in the aspects they are performing
• Regularly visit mobile clinics to ensure that operations are running smoothly, and perform inspection of operations as necessary
• Lead the opening of new sites within scope of operations

What We’re Looking For

• You have a high school diploma and at least two years related experience required
• Previous team management experience is required
• Know how to motivate a group of individuals towards one common goal
• Excellent leadership, team coaching and interpersonal skills
• Excellent verbal and written communication skills
• Excellent customer service and client relation skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software