Ohio Health Information Partnership Hiring For Health Information Technology Support Agent at Columbus, OH, United States Full Time

Job Description

Ohio Health Information PartnershipHIT Support AgentJob Title: Health Information Technology (HIT) Support AgentPrepared: November 2021About the Ohio Health Information PartnershipThe Ohio Health Information Partnership (The Partnership) is a nonprofit organization based in Hilliard, OH. Its mission is to improve the quality and affordability of health care for all by promoting the use of electronic and personal health records and the exchange of health information among stakeholders in a private and secure manner.The Partnership operates in the Health Information Technology industry under the CliniSync brand, developing and implementing Health Information Technology (HIT) solutions, including a Health Information Exchange (HIE). The Partnership’s HIE solutions connect hospitals, physicians, and other providers to improve patient care. The Partnership operates one of the largest HIEs in the country and engages in cutting edge technology to achieve its mission as a national industry leader.The culture at The Ohio Health Information Partnership reflects a friendly, collaborative, and learning environment and is comprised of hard-working and dedicated team members. The Partnership offers many opportunities for personal and professional growth as the company continues to play a role in improving quality of healthcare throughout the state.More information can be found at http://clinisync.org/.About the HIT Support Agent RoleThe HIT Support Agent should be interested in applying their strengths and interests to create positive impact on the organization. The HIT Support Agent will encounter many new scenarios/issues requiring them to frequently seek opportunities for additional learning and development. Because of this, a strong interest in growth and ongoing learning is crucial to success.As a highly motivated self-starter with good interpersonal skills, the HIT Support Agent must effectively aid fellow employees and customers when dealing with issues reported through the CliniSync support channels and system monitoring. The HIT Support Agent should also bring some technical experience and/or interest to this role.This individual must be able to quickly develop a thorough knowledge base of the technical products provided by CliniSync and can understand and interpret client business needs. The HIT Support Agent is responsible for troubleshooting and resolving requests and issues related to The Partnership’s products/technology during normal business hours and must be available in the office Monday through Friday. The HIT Support Agent joins fellow team members in participating in an on-call rotation outside of business hours to address major Support issues when they arise.Essential Duties and Responsibilities

• Serve as one of the first points of contact for customers contacting CliniSync Technical Support and main number
• Provide thorough investigation and analysis on identified issues, determine cause, and solve the issue and/or build issue packages to escalate to proper OHIP resources for resolution, which may require collaboration with fellow co-workers
• Monitor system alerts and quickly resolve and/or escalate issues discovered via alerts
• Maintain detailed issue documentation in addition to thorough and rapid follow-up with clients to ensure resolution to the end user’s satisfaction
• Respond to customer questions and concerns with speed and professionalism
• Triage tickets/issues as needed
• May assist in some office management tasks
• May assist CliniSync Technical Support and other OHIP staff with special projects as needed to achieve company goals
• May collaborate with fellow Support team members to develop and/or refine processes related to Support operations and goals

Education and/or Experience

• Education/experience in health care IT or other technology is desirable but not required
• Education/experience in matters requiring frequent problem-solving is highly preferred
• Education/experience in customer relations is highly preferred
• Must understand customer service principles and practices
• 2-4 year degree or equivalent experience required

Computer SkillsTo perform this job successfully, the individual should possess proficient skills in the following:

• Experience with Microsoft Office software
• Understanding and/or willingness to learn appropriate CliniSync technology required.
• This may include technical infrastructure, software applications, and client/vendor technology

• Some understanding of HL7 language(s) preferred, not required

Other Skills and Abilities

• Demonstrate ease in exercising professional poise, initiative, good judgment, good problem solving, change management and decision making
• Work well with others from different disciplines and varying degrees of technical expertise
• Possess strong written, verbal, and interpersonal communication skills
• Exhibit self-motivation and independence in a work environment
• Possess strong organizational skills and be detail oriented
• Work cooperatively with others
• Show flexibility and adaptability in handling changing priorities under tight deadlines
• Demonstrate willingness to learn and pick up new tasks to assist with organizational goals
• Demonstrate interest in individual professional growth by frequently seeking development opportunities to meet the growing goals and objectives of the organization

Job Type: Full-timePay: $30,000.00 – $38,000.00 per yearBenefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We are currently remote, but the support team is hoping to be back in the once it is safe.Ability to commute/relocate:

• Columbus, OH: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location