The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don’t anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you’re looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking an Associate in Customer & Operations for our Consulting practice.
Responsibilities:
Support current state Information Technology (IT) projects through interviews, data analysis, surveys and the documentation of findings and support the implementation of technology at client sites
Liaise with client stakeholders and subject matter professionals and conduct user experience research
Design and conduct user research, including surveys, observation and interviews; summarize, document and present findings to client teams
Lead discussions and presentations to provide updates to stakeholders
Generate reports and observations based on surveys and research that inform service and user experience design
Act as a subject matter professional in one or more domains and/or industry markets and assist in the creation of proposals and other new business development efforts and in developing or updating firm methodologies regarding technology operations services
Qualifications:
Minimum two years of recent experience aligning IT systems with organizational business processes and user research in addition to two years of experience in different IT projects designing, planning and conducting user research, including surveys, observation and interviewing users in the context of their day to day work
Bachelor’s degree from an accredited college/university (preferred concentrations include Business, Management Information Systems, Economics, Industrial Engineering and Accounting)
Minimum of one year of experience with IT project working with service designers and data scientists to interpret product analytics data and improve product features based on those findings
Previous experience delivering consulting services to HHS clients with an emphasis on Child Welfare experience
Strong communication skills both written and oral with the ability to lead teams and function at times with limited oversight
Ability to travel 80%
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm’s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.
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