West Virginia Department of Health and Human Resources Hiring for Help Desk Analyst at Charleston, WV Full Time

*Please note, by clicking APPLY, you are requesting that a DHHR Recruitment Team Member reach out to you regarding further pertinent application steps.

Provide user support for RAPIDS end users in an accurate, timely and efficient manner. Treat the Help Desk customer courteously and show the patience of a professional in your dealings with that customer. Identify problems before sending email to analysts and participate in problem resolution. Consult with State and OPTUM Business Analysts and your supervisor as part of the problem resolution. Document problem situations using the ServiceNow system. Keep a log of all of your calls in a system determined by you and your supervisor. Escalate problems that cannot be resolved to the proper level. Test RAPIDS functionality as required.

Attendance: Practice the attendance requirements as set out by your employee manual. Be on time for work and all meetings. Share best practices. Attend and participate in meetings as requested by your supervisor and management. When attending meetings or other related functions represent the RAPIDS Project in a professional manner. Act as a backup for Security Maintenance/Security Access. Keep up with the PIN Smash requests in the eRAPIDS system.

Minimum Qualifications

Training: Graduation from a standard high school or the equivalent.

Experience: Three years of full-time or equivalent part-time paid experience working with personal computers. Must have a working knowledge of at least two of the supported software products.

Substitution: Twelve semester hours in computer science and one year of full-time or equivalent part-time paid experience working with personal computers and working knowledge of at least two of the supported software products may substitute for the required experience.

Job Type: Full-time

Pay: $30,502.00 – $56,428.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• working with computers: 3 years (Preferred)
• working with support software: 2 years (Preferred)

Work Location: One location