CIty of Auburn, CA Hiring for Records Clerk at Auburn, CA Full Time

City of Auburn is currently accepting applications for the position of Part Time Records Clerk. Under general supervision, the Records Clerk performs a variety of general administrative, clerical, and customer service duties within the Police Department; including processing release of records request for reports and making determination regarding the release of information, maintaining departmental databases; and performs related work as required in support of operations.
This is the entry-level part time position in the Police Records division.

Qualifications:

• Education – Equivalent to the completion of the twelfth (12th) Grade.
• One year of increasingly responsible clerical experience that includes customer service in an environment with frequent interruptions.

Knowledge of and Ability to:

• Provide customer support via the telephone and at the front counter; receive and respond to requests for information from City departments, outside agencies, and members of the public within required timeframes; receive and process requests for reports, determining information to be released in compliance with the Public Records Act and required timeframes.
• Knowledge of the functions of the Police Department and other City Departments. Geographic features and locations within the area served. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.
• Perform data entry duties, including but not limited to, confidential arrests, property crimes, assaults, found/lost property, traffic accident reports, field investigation contacts, promise to appear notices, alert requests, and citations
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and computer equipment. Pertinent federal, state, and local laws, codes, and regulations. Methods and techniques of telephone etiquette.
• Methods and techniques of conflict resolution. Principles and procedures of record keeping.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Effectively communicate and elicit information from upset and irate callers.
• Make independent decisions that affect the safety of public safety personnel, citizens, and property, suchas those involved in determining the urgency of requests received and the appropriate action to take.
• Think quickly, calmly, and clearly in emergency situations. Perform multiple tasks simultaneously.
• Operate specialized public safety computer systems and applications including the Criminal Justice Information System (CJIS), the National Crime Information Center (NCIC) computer systems, and local CAD/RMS system.
• Read and interpret maps and other navigational resources and give directions.
• Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Understand and follow oral and written instructions.
• Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
• Maintain composure, alertness and concentration while working for extended periods of time.
• Compile, maintain, process, and prepare a variety of records and reports.

Job Type: Part-time

Pay: $19.24 – $23.44 per hour

Benefits:

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location