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- Position Information
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Administers all the functions and activities of a diverse credit and collection section, including delinquent account management, field collection, and payment processing activities; and performs other related duties as required.
The current vacancy oversees and supervises the operations of the Collection and Credit Section of the Honolulu Board of Water Supply. The position is responsible for all aspects of supervision including personnel management (e.g. staffing, scheduling, training, coaching and counseling) and operational management (e.g. development, implementation, and retaining operational processes and process improvements) according to applicable Rules and Regulations, laws, policies and procedures.
- Additional Job Information
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At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
Effective August 16, 2021, all candidates must meet the City and County of Honolulu’s COVID-19 vaccination mandate requirements prior to hire.
* * * Subject to funding availability * * *
1) Only ONLINE applications will be accepted. Applications must be submitted online by March 9, 2022, 11:59 p.m., Hawaii Standard Time (HST) to be accepted.
2) Paper applications will NOT be accepted.
There is one (1) vacancy with the Honolulu Board of Water Supply, Customer Care Division. May be required to work after hours and on weekends and holidays. List may be used to fill future vacancies in this and/or other departments.
Important Notice:
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
– use a valid e-mail account;
– verify your e-mail address is entered correctly on your GovernmentJobs account;
– are subscribed to e-mail notices;
– check your spam folders; and
– add [email protected] and [email protected] to your contact list. - Minimum Qualification Requirements
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EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience that demonstrated the ability to perform the essential functions of the job may be substituted for education.EXPERIENCE REQUIREMENT:
Five years of general office experience, three of which shall have involved processing payments for debt collection, including or supplemented by one year of supervisory experience.Such experience must have demonstrated knowledge of principles and practices of supervision; basic principles and practices of public relations; collection methods, techniques and procedures; debt collection and bankruptcy procedures; policies, rules and regulations relating to billing and credit; methods and procedures of receiving, recording, collecting, safeguarding and depositing of payments; office practices and procedures; recordkeeping methods and procedures; and report writing.
- Examination Process
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EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality, quantity, and/or recency of your education and experience.EXAMINATION WEIGHT:
Education and Experience Evaluation . . . . . . . . . . . . . . . . 100%
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What are the benefits of being a City Employee?
— Vacation: Employees may earn up to 21 days per year.
— Sick Leave: Employees may earn up to 21 days per year.
— Holidays: 13 days a year; 14 days during election years.
— Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
— Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
— Group Life Insurance: No cost for eligible employees.
— Deferred Compensation Plan: Invest in your future…choose to defer part of your pre-tax income for retirement.
— Retirement Plan: The Employees’ Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
— Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
— Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
— Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
— Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
To view additional information, please visit our Benefits of City Employment page.
* All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.
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01
If you meet the minimum qualification requirements for this position, your application will be further evaluated. Your examination score will be based on the information you provide on your application and the supplemental questionnaire. Therefore, it is important that your application provide a detailed description of the duties and responsibilities you performed for each position that you held.I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or receiving a lower examination score. I also understand that I may not submit resumes in lieu of filling out the application or answering the supplemental questionnaire.
- Acknowledged
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EDUCATION & EXPERIENCE REQUIREMENT: The Collection & Credit Supervisor (SR-18) position requires that applicants have equivalent to graduation from high school and five (5) years of general office experience, three of which shall have involved processing payments for debt collection, including or supplemented by one year of supervisory experience.Do you meet the education and experience requirement?
- Yes
- No
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Please list all employment from the Work Experience section of your application that qualifies you for the position of Collection & Credit Supervisor (SR-18).Include:
1) the dates you held your position (from month/year to month/year);
2) name of your employer;
3) your position title;
4) hours worked per week;
5) the title(s) and number of employees you supervised; and
6) the title of your immediate supervisor.04
For each position you listed in Question No. 3, describe in detail your general office work duties and responsibilities and indicate the portion of time dedicated to each area (e.g. 50% of total daily work; 3 hours daily).05
For each position you listed in Question No. 3, describe in detail your work experience which involved PROCESSING PAYMENTS FOR DEBT COLLECTION.Include:
1) a detailed description of the debt collection program you worked in;
2) the size of the program/section;
3) the type of collection work you performed;
4) the number of customers you serviced per month; and
5) your specific duties and responsibilities (e.g. acceptance, processing, balancing/reconciliation, etc.)06
For each position you listed in Question No. 3, describe in detail your specific duties and responsibilities where you were a SUPERVISOR (e.g. determining operating requirements and scheduling personnel to meet varying workload needs, assigning work, conducting performance evaluations, handling disciplinary actions, and counseling staff) and indicate the portion of time spent performing this function.* Required Question
