The Philadelphia Housing Authority, America’s fourth largest public housing authority and leader in real estate development and property management is seeking a Customer Response Technician.
Qualifications
Competencies (Skills, knowledge, abilities)
Certifications, Licenses required
Supervisory responsibilities
Work environment
Physical demands, Activities, Environmental Conditions
Travel required
Minimum education
High School Diploma or GED equivalent, AND
Minimum experience
Two (2) or more years’ experience in a customer service related area or call center environment involving coordination of customer requirements with work force scheduling; OR an equivalent combination of acceptable training and experience.
Responsibilities
Under the General Supervision of the Supervisor, with some latitude for independent action, the incumbent will provide information to residents, employees and other individuals, process work orders, and perform clerical support. This position reports to the Manager – Customer Response Center. Incumbents work on an assigned shift operating communication equipment to send and receive messages and information to and from employees, residents, and other public agencies.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
How To Apply
All applications will be accepted through the Philadelphia Housing Authority’s Jobs Board at www.pha.phila.gov/jobs.
Closing Statement
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability.
Philadelphia residency is required within six (6) months of hire and for the duration of employment.
Job Type: Full-time
Pay: $22.00 – $25.00 per hour
Schedule:
Work Location: One location
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