Louis Berger Services Hiring for Passenger Services Specialist Job at Greenville, SC Full Time

Who We Are – Louis Berger Services (LBS)

At Louis Berger Services (LBS), we specialize in global turnkey power projects, infrastructure operations, maintenance, logistics and ground support services. As people-focused safety-minded collaborators we are committed to unlocking the potential held by a workforce that is as diverse as the communities we serve. Join us and be involved in projects in our growing organization that help preserve infrastructure and improve initiatives for sustainability, power services, travel, commuter safety, and more.

This Opportunity

Perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, Instructions and the Performance Work Statement.

This opportunity will be seated in Romaina and will be 84-hour work weeks.

DUTIES AND RESPONSIBILITIES:

• Ensure passenger service functions are IAW AFI 24-605, Volumes 2 and DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.
• Responsible for all aspects of the safe and correct operation of Passenger Services.
• Process passengers using automated/non-automated systems.
• Gate passengers IAW all governing directives.
• Operate terminal security equipment.
• Perform Lost & Found and Mishandled baggage procedures.
• Maintain Space Available and Space Required passenger listings.
• Determine travel eligibility.
• Perform passenger briefings.
• Transport passengers, aircrew and LBS employees.
• Escort trucks and buses.
• Funds handling and accountability.
• Process Distinguished Visitors (DV’s) working with Protocol office.
• Operate passenger buses, baggage conveyors, forklifts and vans and inspect daily utilizing checklists and AFTO forms and turn into maintenance for service or repair.
• Verify GATES X-man Excel file inputs are accurate as per the PWS.
• Work with remote sites to ensure timely delivery of passenger information as per the PWS.
• Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
• Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
• Ensure collection of orders for all flights as per the PWS and regulations.
• Monitor sterile passenger holding areas ensuring they are properly used and maintained.
• Ensure passengers are briefed on the AMC Commander’s comment box location and reports any issues to the Passenger Service Manager.
• Ensure passengers are briefed on hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
• Ensure baggage is separated by destination as per the PWS.
• Monitor and ensure mishandled baggage is documented as per the PWS.
• Perform and support Wing-Walker duties.
• Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The following are required skills upon hire for the position:

• Prefer two (2) years of working knowledge in performing Passenger Terminal Operations Services.
• Customer Services professional.
• Must have computer skills and be able to operate a variety of computer programs. Must be detail oriented, motivated and drive to perform at a high level.
• Must be able to comprehend English to include reading and writing.
• Must maintain a valid driver’s license.
• You will be required to maintain a valid passport.
• You will be required to maintain Secret clearance.

DESIRABLE SKILLS: The following are desirable skills for the position upon hire.

• Great interpersonal skills.
• Customer service oriented.
• Excellent management and leadership skills.
• Ability to multi-task.

NOTE 1: The Passenger Services Supervisor will be required to work in all areas of ATGHS

NOTE 2: The Passenger Services Supervisor is a physically challenging position; extended periods of standing, walking, pushing and lifting are required

Additional Requirements

• Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Required Education: High School Diploma / GED
• Minimum Years Experience: 3 years
• Travel Required: 25%
• Job Status: Regular
• Employee Type: Full
• Primary Location: GREENVILLE – INTERNATIONAL DR
• All locations: US-SC-Greenville

About LBS

Louis Berger Services specializes in turnkey power projects, infrastructure operations, maintenance, logistics, and ground support operations. Incorporated in 2012, LBS operates around the globe serving as a trusted partner to national, state, and local government agencies, multilateral institutions and commercial industry clients.

Louis Berger Services specializes in operation and maintenance services at large, mission-essential military installations and transportation facilities worldwide. A trusted partner to federal government agencies, we provide expertise in aerial port operations, contingency logistics and ground support services, turnkey power and fueling solutions, as well as heavy vehicle maintenance for defense and security customers. We also provide industry leading transportation asset maintenance services to state and local customers across the United States.

At the core of everything we do is our guarantee to provide solutions that have a positive impact on society.