The Revenue Group Hiring for Insurance Verifier – Home and Auto (Remote) Job at Cleveland, OH Full Time

Start date: July 11th, 2022

Pay Rate: $16.00/hr.

Days and Time: Monday – Friday, 8:30am- 5:30pm EST or 9:00am- 6:00pm EST

As a Home Owner Insurance Verifier you are required to research accounts where insurance information is not on file to verify if the policy has renewed, is active, or has been replaced. Home Owner Insurance Verifiers are required to make outbound phone calls to agents, carriers, and/or borrowers in order to obtain the necessary verification or documentation using certain client or industry quality standards. Carrier B2B websites are used to validate coverage where phone calls may not be required and sending letters via fax or email may also be required.

Job Description for Home Owner Insurance Verifier:

• Placing outbound calls for assigned lender relationships including, assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Check insurance websites for proof of coverage and printing proof for data entry
• Contact agent to verify Break In Coverage (BIC) dates
• Help in all other (Non Assigned) queues for OSC & LSC accounts when needed
• Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
• Attend departmental meetings as requested
• Maintain appropriate, professional working relationships with clients and other employees
• Other duties as assigned.

PM21

Requirements:

Preferred Skills:

• High school diploma or equivalent is required. Associate Degree preferred.
• 1-2 years of Home/Auto Insurance background preferred
• Call Center experience preferred
• Proven track record showing a strong commitment to client services
• Excellent leadership, organizational skills
• Proven ability to develop relationships
• Excellent verbal and written communications skills

Requirements:

Minimum Computer Hardware:

• CPU: 2 GHz or higher
• Memory: 4 GB RAM or higher
• Hard drive: At least 2 GB of free space
• Display: Monitor capable of resolutions 1280X1024(square) / 1440X900(wide) or higher

Software:

• Windows 10 or greater
• Current Web Browser (Internet Explorer, Mozilla Firefox, Google Chrome)

Internet Connection:

• High speed Internet connection (DSL / Cable) capable of speeds over100 mbps.
• Smartphone: Android or iPhone (will be necessary for dual authentication requirement)

Workspace Guidelines:

• Work area must be quiet and free of distractions
• Work area must have adequate lighting without glare
• Desk, chair and work space must be ergonomically correct and designed to safely accommodate the equipment

Work Requirements:

• Background check
• Financial check
• Drug screening

PM21

PI181762850