Seattle Cancer Care Alliance Hiring For Patient Account Representative at Seattle, WA, United States Full Time

Job Description

Overview:

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The only National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch’s global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

Under general supervision, the Patient Account Representative is responsible for the handling of incoming calls and inquires related to patient accounts, responding to written correspondence, contacting patients and responsible parties to assist with the resolution of outstanding patient account balance. In addition, a variety of tasks relating to claims processing; contacts patients and responsible parties to resolve patient account balances; investigates account status and initiates the collection process.
Responsibilities:

• Answers calls arriving through call system in a timely and professional manner.
• Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.
• Contacts responsible party to resolve outstanding patient account balances.
• Establishes requested payment plans and monitors adherence to plans by responsible party.
• Utilizes hospital billing system, payor websites and system interfaces to manage accounts in a timely and effective manner.
• Sends correspondence to patient.
• Provides resources and information to patients and callers.
• Initiates applications for Financial Assistance as requested by patients.
• Directs accounts to outside collection agencies using establish procedure when appropriate.
• Contacts appropriate SCCA Departments to obtain necessary information to manage accounts.
  Prepares reports to identify and resolve accounts receivable and referral problems.
• Performs other related duties as assigned.

Qualifications:


Required:

• High School diploma or equivalent.
• A minimum of one year customer service experience in a business setting
• Ability to communicate verbally, in person, on the telephone and in writing in a clear and concise manner.
• Strong listening skills.
• Ability to apply critical thinking and good judgment when resolving patient complaints/issues.
• Knowledge of medical terminology.
• Interpersonal/human relations skills.
• Ability to respond to questions in a tactful and professional manner.
• Ability to make basic numerical calculations.
• Ability to follow established processes and procedures.
• Ability to maintain accuracy and pay attention to details.
• Ability to interpret accounts and related documentation.
• Ability to troubleshoot and thoroughly review account information.

Preferred:

• Customer service skills strongly preferred
• Healthcare experience

SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.
Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
Our Commitment to Diversity: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.