CUSTOMER SERVICE REPRESENTATIVE Job Description
REPORTS TO: Finance Director DEPARTMENT: Finance CLASSIFICATION: Full-time regular FLSA STATUS: Non-exempt DATE APPROVED: February 12, 2019 – Replaces all prior revisions
JOB SUMMARY:
The Customer Service Representative assists the residents, community, outside agencies and employees over the telephone and in-person. The Customer Service Representative also provides professional utility billing processing and cashiering services for the Finance Department. This position requires excellent customer service, the ability to manage multiple deadlines in a fast-paced environment and work under general supervision.
POSITION CONTEXT:
This position requires the employee to work a 40 hours work week with occasional overtime. The position is expected to work indoors and experience extensive contact with customers in person and over the phone.This position routinely handles confidential information and will operate a cash register.
ESSENTIAL FUNCTIONS:
COH‐HR Rev. 02/12/2019 Page 1 of 3
CUSTOMER SERVICE REPRESENTATIVE Job Description
OTHER JOB FUNCTIONS:
Word/Excel), and operating a calculator.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
MINIMUM QUALIFICATIONS:
Education: o High school diploma or general education degree (GED).Experience: o One-year office experience and/or training o One-year of customer service experience. o Previous cash-handling experience strong desired. o Working knowledge of MS Office (Word, Outlook and Excel). Previous experience or the ability to gain proficiency with financial and cash register systems required.
COH‐HR Rev. 02/12/2019 Page 2 of 3
CUSTOMER SERVICE REPRESENTATIVE Job Description
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
EQUIPMENT USED:
STATEMENT OF OTHER DUTIES DISCLAIMER:
The preceding job description does not constitute an employment contract. It has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Incumbent will perform other duties as assigned by immediate supervisor.
COH‐HR Rev. 02/12/2019 Page 3 of 3
Job Type: Full-time
Pay: Up to $21.77 per hour
Benefits:
Schedule:
Work Location: One location
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