Public Storage is recognized as one of America’s Best Large Employers in 2022 by Forbes and our employees have also voted us as a Great Place to Work, having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
With more than 2,800 locations nationwide, Public Storage is the leader in the self-storage industry, and given our number of tenants, we may very well be the world’s largest landlord. We’ve experienced unprecedented growth over the past four decades, and it’s in no small part due to the dedicated team that has helped us become an S&P 500 industry leader, the country’s largest real estate investment trust (REIT), and the most recognizable name in self-storage.
We are currently looking for a Manager, Workforce Planning & Management. This role will be responsible for leading the effective and efficient workforce planning and management, including forecasting workload, managing staffing allocation, and leveraging technology. The role will manage a workforce across in-house agents, shared property employees, and third party BPO agents. The Manager, Workforce Planning & Management is accountable to efficiently meet service level KPIs (Answer Rate, Speed of Answer, and Idle) and ensure Public Storage customers enjoy a consistent, prompt Care Center experience.
This is a remote home-based position.
Responsibilities:
Additional Information
All your information will be kept confidential according to EEO guidelines.
REF1159T
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