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Plexcity has an immediate opening for a remote HR Help Desk Specialist to serve as the first line support for Plexcity’s internal and external clients. The successful candidate will have a strong history of positive customer interaction and support. They will have excellent analytical and troubleshooting skills, with a strong focus on results. Additionally, they will be able to work autonomously and prioritize their daily workload.
ABOUT PLEXCITY
Plexcity is a California-based shared back-office services company providing HR, IT, and accounting services to over 40 organizations across the United States. We are a customer-centric organization that prides itself on efficiency and process improvement, internally and for our clients. Through shared collaboration, Plexcity can provide unparalleled support and offer a strategic advantage to our clients.
BENEFITS
We recognize that our employees are our most valuable resources. Therefore, we offer a competitive salary and benefits package that reflects this. Plexcity employees enjoy unlimited PTO, paid holidays, flexible work schedules, and a casual dress code. Other benefits include nationwide insurance coverage, 401(k) with employer match, and company-sponsored professional development opportunities.
ESSENTIAL DUTIES & RESPONSIBILITIES
The HR Help Desk Specialist will provide front-line for Plexcity HR clients and administrative and operational support to the Human Resource department.
Providing first-level contact and communicating resolutions to customer inquiries
Properly escalating unresolved questions to the next level of support
Tracking٫ routing and redirecting problems to correct resources
Following up with clients٫ providing feedback and seeing problems through to resolution
Using excellent customer service skills to exceed customers’ expectations
Ensuring proper recording٫ documentation٫ and closure of issues
Recommending procedure modifications or improvements as needed
Preserving and growing your knowledge of help desk systems٫ products٫ and services
Organizing and maintaining personnel records
Preparing HR documents
Performing general administrative tasks.
Ensuring customer value is maintained to the standards set forth by the company
JOIN OUR TEAM
If this position sounds like the perfect fit for you, please complete our quick, mobile-friendly application. Our recruiting process includes virtual interviews via zoom.
Plexcity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
