Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values:
The Sales Chat Support Agent will work on sales chat for one of our telco programs. The Agent will perform a range of tasks , 80% of the time agents will assist incoming customers via email or live chat; 20% of the time they will be required to do outbound calls to close their sale. As a Chat Support agent, you will be responsible in communicating with customers through live chat or email answers to their queries and sell the value of clients products and services. The ideal candidate can establish a positive rapport, can communicate effectively online and over the phone and can provide recommendations through needs-based selling, identify customer needs using questions, educate customers on the value, features, and benefits of their services, and be able to ask for the sale. As a Chat Support Agent, you have the opportunity to earn bonuses. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!
Qualifications
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Ability to commute/relocate:
Education:
Experience:
Work Location: One location
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