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Description
MAINTENANCE SERVICES COORDINATOR
$8,780.00 – $11,203.00 Monthly
$105,360.00 – $134,436.00 Annually
Choose Morgan Hill: The City of Morgan Hill is the best community for people to live, work, visit, and operate their businesses.
JOB SUMMARY: Under general supervision of the Maintenance Manager, performs work of considerable difficulty in managing the City’s contract maintenance services. This position provides oversight of maintenance programs and contract services in the areas of buildings, facilities, parks, trails streets, sidewalks, storm drains, landscape areas, open space and other City infrastructure.
CLASS CHARACTERISTICS: This is a supervisory level classification responsible for managing
and evaluating City maintenance programs, including ongoing maintenance and maintenance improvement projects. This position requires knowledge of a wide variety of maintenance services, including maintenance of streets, parks, street medians, storm drains, building systems and swimming pools. Successful performance requires the ability to develop and utilize maintenance service agreements to create systems that elevate maintenance levels within the City. The elevation of maintenance levels in the downtown will be a specific point of emphasis for the position. The position will ensure that day-to-day activities are performed safely and in conformance with generally accepted principles, standards, laws, and regulations.
IDEAL CANDIDATE:
Motivated, team oriented, reliable and able to thrive in fast-paced teamwork environment.
Embraces the use of technology to improve daily workflow.
Has outstanding communication, interpersonal, and planning skills.
Problem solver with the ability to recommend various scenarios and suggestions to address and troubleshoot issues that may arise.
Application and Selection Process:
To be considered for this exciting opportunity, please apply on-line at www.morganhill.ca.gov and submit the following items:
A completed City of Morgan Hill employment application
Responses to the supplemental questions
Cover Letter
Resume
Copy of Certificates (if applicable)
Please note only completed application packets will be reviewed. This position is scheduled to close on Monday, October 3, 2022 at 5:00 p.m. Candidates for this position may be required to complete a practical exam.
Condition of Employment: The City of Morgan Hill employees are required to be vaccinated against COVID-19 as a condition of employment.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are performed personally, in cooperation with Community Services Department team members, and/or in coordination with other City staff, operating partners, other public and private organizations, community groups, and members of the community. Additional duties may be assigned.
Leads the City in the implementation, management, and coordination of maintenance contract services.
Development, implementation and evaluation of maintenance contracts increase the level of maintenance services.
Thorough maintenance inspection management ensures ongoing consistent quality service from contractors.
Immediate response to priority maintenance requests increases the community’s confidence in the City’s ability to provide service.
Use of feedback tools ensure ongoing review and improvement to operations.
Development, review and adjustment of effective and efficient work schedules and work priorities meet ongoing program requirements
Ensuring coordination of downtown maintenance activities between City staff, contract maintenance providers, and other organizations results in a clean, well maintained and attractive downtown area.
Effective coordination with non-profit partners enhances the quality of service delivery.
Utilization of technology to track, and report contract status updates with contractors strengthens communication with contract service providers.
Develops and implements systems and procedures supporting routine maintenance, inspection and asset management.
Routine inspections on detailed reports of work performed by janitorial and landscape maintenance contractors supports contract compliance and well maintained City assets.
Coordination of work between Public Services Maintenance operations and Public Works Department capital improvement project implementation aids in supporting effective Street Maintenance operations.
Effective oversight and implementation of a sidewalk maintenance inspection programs promotes safety and reduced liability for the City.
Coordinates the provision of maintenance services that provide for high levels of customer service.
Collaborative leadership style that fosters teamwork and encourages input and involvement in decision-making.
Support the creation and ongoing review of staff member and volunteer work plans for efficiency in operations and maximization of available City resources.
Programs and services are customer-friendly and ensure timely response to both external and internal customer needs.
Implementation of technology solutions to support internal and external customer communication increases community engagement.
Immediate response to high priority maintenance issues supports high levels of safety and aesthetics within the City.
Timely investigation and resolution of customer complaints received from the public, facility users, customers and City teammates creates increased community trust and satisfaction.
Supports maintenance project management in the field.
Coordination with Management Analyst and other City team members to implement maintenance and facility improvement projects, including managing schedules, inspections, and corrective actions ensures project quality.
Development of general specifications for maintenance projects supports efficient completion of projects.
Performs other job-related responsibilities as evident or directed by supervisor.
Qualification Requirements
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying.
Education & Experience:
1. Graduation from high school or equivalent; and
2. Completion of at least 30 units in accredited courses pertaining to Public Works Maintenance, Park Management, Personnel Supervision or a related field; and Three years experience in a related field with lead or contract management experience
3. An Associate’s or Bachelor’s Degree from an accredited college is desired.
4. Previous experience in street, park, and/or building maintenance is highly desired.
Certificates and Licenses:
1. Possess a State Qualified Applicator’s Certificate within one year of hire.
2. Successfully complete a Pulmonary Function Test and be certified to wear a respirator at time of hire.
Other Requirements:
1. Bilingual English/Spanish highly desirable.
2. Must successfully complete a state mandated background investigation and drug screen at time of hire.
3. Must be willing to work outdoors in various weather conditions.
4. Must be willing to respond to emergencies outside of regular work hours.
Knowledge of:
1. Philosophies, techniques, trends and principles of maintenance management.
2. Methods, materials, tools, and equipment used in the maintenance of public facilities including streets, parks, landscape and building systems.
3. Maintenance technologies in the areas of work order management, preventative maintenance, and asset management.
4. Principles and practice of management, supervision, training, and performance evaluations.
5. Work safety practices and procedures.
6. Purposes and uses of a variety of heavy equipment, power tools and hand tools.
7. Safety practices, principles, and procedures for pesticide, herbicide and insecticide applications.
8. Practices and techniques of landscape maintenance.
9. Supervisory principles.
Skill in:
1. Providing highly detailed inspection reports for work performed via contract or City staff.
2. Carrying out work programs and supervising contract service providers.
3. Directing and performing work; providing concise written and oral instructions.
4. Reading plans and specifications and interpreting them to others.
5. Preparing reports and maintaining records.
6. Use of common office software and maintenance management software.
7. Coordinating, scheduling and communicating maintenance work.
8. Establish and maintain effective work relationships with City staff, contract service providers, facility users, and the general public.
9. Communicate effectively, orally and in writing.
10. Providing outstanding customer satisfaction (internally and externally).
11. Technical skills in facilities, parks, and/or streets
Ability to:
1. Effectively communicate in both writing and verbally.
2. Write reports that convey information clearly and concisely.
3. Assess performance and take corrective action relating to maintenance services.
4. Develop systems and maintain accurate records that are easily accessible.
5. Develop as necessary, interpret, and apply policies and procedures, laws and regulations.
6. Develop and maintain effective working relationships with those contacted in the course of work.
7. Direct, train, coordinate and evaluate the work of staff and contract service providers.
8. Exercise responsibility to work with limited direction; complete assigned work and meet deadlines.
Supplemental Information
PHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. Employee frequently is required to sit, stand, walk, use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, or crouch.
2. Employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. The work environment is generally 70% indoors in a temperature-controlled office and 30% outdoors in various weather conditions; some travel is required.
2. While performing the duties of this job outdoors, the employee often works in varying weather conditions, visiting developed and undeveloped sites in various stages of construction.
3. Noise level in the work environment is usually moderate but the employee may occasionally be exposed to high level noises including but not limited to outdoor construction equipment.
CORE VALUES COMMON TO ALL POSITIONS:
1. Developing and maintaining a thorough working knowledge of all department and applicable City policies and procedures in order to help facilitate compliance with such policies and procedures by all employees.
2. Demonstrating by personal example the service excellence and integrity expected from all employees by representing the City in a professional manner within our organization, to the general public, and with other agencies.
3. Developing respectful and cooperative relationships with co-workers, including a willingness to assist newer employees.
4. Conferring regularly with and keeping the immediate supervisor informed of all important matters pertaining to those functions and job responsibilities for which accountable.
5. Working collaboratively within the organization and community to advance the values of teamwork, innovation, customer service, professional development, and meeting challenges.
