LiveStories is a venture-backed company on a mission to build technology solutions allowing Governments to assist their community at scale. FORWARD, the technology platform connects businesses and people to national, state, and local resources in one place.
Local municipalities, including cities, counties, economic development corporations, and chambers of commerce, are utilizing FORWARD to provide resources and economic resiliency to local businesses and communities.
Our fully remote team works hard, but we fully embrace the advantages of this new paradigm. We work autonomously, collaborate asynchronously, and take ownership of our work.
The Onboarding & Trainer Manager delivers an exceptional onboarding experience for new hires joining FORWARD while providing continuous training to the Operations Team.
The Onboarding & Trainer Manager should have a passion for creating and delivering employee focused experiences and should be prepared to thrive in an ambiguous and high-growth environment, working with multiple stakeholders to improve processes, tools, and train FORWARD employees.
The Onboarding Manager will help to drive process improvements to elevate the experience for our hires and cultivate relationships with both new hires and veteran employees.
Working cross-functionally, this individual will participate in the assessment and evaluation of current onboarding practices, the redesign, and implementation of new training processes and the continuous improvement of training and development projects across the Operations Team.
The role will work closely with Applications Services and Program Management teams to ensure new programs are understood and proper training materials are built to effectively communicate to team members. In addition, this role will collaborate with the Call Center Manager to provide comprehensive training materials for frontline employees to be used in Zendesk’s knowledge center for continuous self-help.
Key Position Responsibilities
Required Experience and Competencies
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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