Top candidates will have:
HOSPITAL Credit Balances and Refund processing experience
MEDICAL Credit Balances and Refund processing experience
EPIC experience and strong working knowledge of the system
Availability to work M-F; 8:00-5:00 CST
A Partner of MediRevv, A Tegria Company
Title: Credit Balances Representative
Status: Full-time, Hourly, Non-Exempt
Schedule: M-F; 8:00 AM – 5:00 PM CST
Location: Remote (Must work in a location within the United States.)
Wage: Commensurate with Experience
Job Summary
The Credit Balances Representative is responsible for effectively managing credit balance workloads and responds, resolves, and follows up on external and internal inquires in a timely manner. This position maintains consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment.
Responsibilities
Resolve credit balances in a timely and accurate manner
Process internal and external refund requests
Identify trends and escalate where appropriate
Maintain confidentiality of all patient demographics, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
Respond to requests for information and resolve accounting discrepancies
Resolves unidentified payments through research
Maintain accurate, clear, concise and complete notes and other relevant information in a timely manner
Closely adhere to set schedules and time off standards. Promote Tegria RCM as a premier organization by treating customers, clients and co-workers with compassion and respect
Comply with all applicable, federal, state and local laws, regulations, and requirements as well as Tegria RCM policies and procedures in all aspect of job performance.
Perform other duties as assigned
Required Qualifications
Highschool diploma or equivalent
1 year healthcare, revenue cycle or finance experience
Ability to analyze and interpret financial data.
Ability to simultaneously handle multiple priorities, with excellent attention to detail and quality
Proactively approaches responsibilities.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Proven knowledge of billing process and credit resolution.
Proven understanding of basic accounting techniques. Ability to work with numbers quickly and accurately.
Demonstrated service excellence with customers, client and and team members.
Proven effective and respectful face-to-face, telephone and interpersonal communication skills.
Proven sound judgment and ability to work within delegated authorities.
Demonstrated ability to appropriately resolve and escalate issues.
Proven ability to work collaboratively in a team environment in a positive and professional manner.
Proven PC Proficiency in MS Windows and Office applications.
Demonstrated knowledge of HIPAA rules and regulations.
Demonstrated ability to perform in alignment with company mission and values.
Equal Opportunity Employment Statement
MediRevv is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with us.
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