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Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Implements strategy to support billing integrations with third party Over the Top (OTT) services on Xfinity X1, Xfinity Flex, and XClass TVs, including product management support for new launches and ongoing business partner management.
Job Description
Core Responsibilities
Support operational readiness for the launch and ongoing business partner management of billing-integrated OTT partners
Evaluate the end-to-end experience for each supported service to ensure customer needs are met, presenting recommendations to key internal stakeholders
Conduct industry analysis on billing and payment platforms, as related to OTT services
Participate in the strategic planning for enhancements to product content and features
Assist in the development of business requirements and supporting documentation to support new OTT partner use cases and reinforce a consistent, scalable billing platform
Work regularly with customer care,product and engineering,customer experience, finance,marketing, and deal teams
Work closely with data analyst on modeling revenue opportunities and measuring performance
Contributes to the product vision across the Xfinity and Xumo devices
Demonstrate excellent project management skills and attention to detail, with a proven track record of successful delivery of projects on time, in line with budget expectations and strategy
Consistent exercise of independent judgement and discretion in matters of significance
Regular, consistent, and punctual attendance. Ability to work nights and weekends, variable schedule(s) as necessary
Other duties and responsibilities as assigned.
Job Summary Implements strategy to support billing integrations with third party Over the Top (OTT) services on Xfinity X1, Xfinity Flex, and XClass TVs, including product management support for new launches and ongoing business partner management.
Job Description
Core Responsibilities
Support operational readiness for the launch and ongoing business partner management of billing-integrated OTT partners
Evaluate the end-to-end experience for each supported service to ensure customer needs are met, presenting recommendations to key internal stakeholders
Conduct industry analysis on billing and payment platforms, as related to OTT services
Participate in the strategic planning for enhancements to product content and features
Assist in the development of business requirements and supporting documentation to support new OTT partner use cases and reinforce a consistent, scalable billing platform
Work regularly with customer care,product and engineering,customer experience, finance,marketing, and deal teams
Work closely with data analyst on modeling revenue opportunities and measuring performance
Contributes to the product vision across the Xfinity and Xumo devices
Demonstrate excellent project management skills and attention to detail, with a proven track record of successful delivery of projects on time, in line with budget expectations and strategy
Consistent exercise of independent judgement and discretion in matters of significance
Regular, consistent, and punctual attendance. Ability to work nights and weekends, variable schedule(s) as necessary
Other duties and responsibilities as assigned.
Requirements:
Excel, PowerPoint experience
Strong data analysis and reasoning skills
Record of execution and delivery
Partner management experience
MBA preferred
Interest in digital media
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
