Reports to

Senior Manager, OCM Systems & Dealer Data Mgmt

Location

Exempt Status

Vehicle Benefit

Purpose

~ This is a key leadership position within the Office of Customer Management (OCM). In this capacity, the position will support the Senior Manager – OCM Systems and Senior Manager – Customer Communications Strategy in the execution of OCM’s core functions.

~ To that end, this position will support the customer master data operations, effective business use of customer data and the governance on the use of customer data.

Major Responsibilities

~ Below are the major responsibilities of this role.

~ Operations of OCM systems (Customer and VIN Analytics customer master database), data flow from upstream systems to CVA and data flow to downstream systems and vendors.

~ Improvement of customer data hygiene.

~ Maintenance of customer data mastering rules.

~ Support of the Customer Master Data Quality Solution (CMDQS).

~ Execution of customer data analysis and queries.

~ Management of customer communication touchpoint inventory.

Major Responsibilities (continued)

~ Support of customer data governance.

~ Support of customer opt-outs and communication preferences management.

~ Support of strategic initiatives.

~ Support the training of OCM team members.

~ Provide guidance to OCM team members as needed.

~ Review and provide input to OCM SOWs and contracts.

~ Review reporting of key KPIs to extract business insights and improvement actions.

~ Manage development and maintenance of data maps.

~ Collaborate with business stakeholders to enable the achievement of their business objectives.

~ Work with IT personnel on technical issues and improvement opportunities.

~ Support of any ad hoc request as needed.

Authority

~ Meet independently with internal and external stakeholders to research, analyze data and present findings.

~ Provide solutions to problems and business recommendations based on analysis.

~ Oversee and manage IT team and vendor(s) to meet project goals and timeline.

Education

Related Experience

~ 6 years of experience working with data tables and developing data queries.

~ 6 years of experience working in highly fast paced environment.

~ 6 years of automotive experience required.

~ 6 years of experience working with cross-functional teams.

Skills/Knowledge

~ Working knowledge of automotive business & operations.

~ Ability to think critically and independently in problem solving.

~ Able to successfully collaborate with both technical and business stakeholders to produce desired business results.

~ Ability to lead workshops with stakeholders.

~ Working knowledge of consumer privacy regulations.

~ Proficient in SQL.

~ Proficient in Excel, PowerPoint, Word.

~ Develop business requirement documents.

~ Prioritize competing priorities.

~ Ability to discuss technical topics with business users in a way that is understandable.

Certification Required

~ N/A.

Physical Requirements

Compensation & Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).