Job Duties and Responsibilities:
The Team Member Experience Associate serves as the first point of contact for all employees and managers that access HR Operations. The Team Member Experience Associate responds to employee inquiries on topics including but not limited to: DISH guidelines, benefits plan and enrollment, paid time off, employee communications, COBRA and retirement plans. Reviews and confirms appropriate documentation to process new hire transactions and existing employee changes. May perform research to achieve problem resolution. The role applies broad theoretical job knowledge to explain facts, policies, and practices related to the job area.
Job Duties and Responsibilities
Receive, understand and respond to employee and/or HR Business Partner inquiries related to various functions of HR Operations including but not limited to, hiring, compensation, separations, benefits, retirement, workers’ compensation, safety, and/or leave of absence.
Collect, organize and maintain personnel records in both paper and electronic form including but not limited to, records for: benefits, compensation and retirement.
Communicate verbally and in writing with HR vendors, as needed.
Compile, organize and submit basic data reports relating to HR Operations functions.
Interact with employees virtually through the Ask HR software tool, assess their needs and present a professional recommendation that meets each employee’s specific needs to provide a quality employment experience.
Interpret, understand and execute on a variety of instructions furnished in written, oral, diagram, and/or schedule form.
Flexibility to work in a hybrid work environment.
Meet all of DISH’s performance expectations, including but not limited to, satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance.
This role will be hybrid based in Englewood, CO
Skills, Experience and Requirements:
1+ years in HR operations, service delivery model or employee service center.
Associate’s Degree or higher preferred; or an equivalent combination of education and experience.
Read and interpret documents such as operating/maintenance/procedure instructions and safety rules.
Write routine reports and business correspondence.
Speak effectively before customers or employees of the organization whether individually or in groups.
Operate efficiently between multiple computer applications and be proficient with Windows 7 or higher.
Proficiency with the Google Suite, including but not limited to, Google Sheets and Google Docs.
Effectively interact with all levels of organizational staff and company personnel.
Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills.
Bilingual a plus
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website. Successful completion of a pre-employment screen, to include a drug test and criminal background check.
Salary Range: USD $39200.00 – $56000.00 / Year
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