Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and a range of ancillary and specialty services. Summit Pacific’s vision is “Through Summit Care, we will build the healthiest community in the Nation.” To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org.
Job Summary
Plans, organizes, and implements a comprehensive marketing and communications strategy that enhances the Summit Pacific brand and supports the district’s mission, vision, and objectives. Manages and leads team members to effectively execute marketing, communications, and patient experience functions. Facilitates positive patient, employee, and provider experiences; assists community members and staff in understanding and supporting Summit Pacific’s mission and vision.
Job Specific Duties and Responsibilities
Leadership Responsibilities – Manager
Actively gets to know direct-reports and peers. Customizes interactions to meet the needs of different groups. Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals; encourages others to work collaboratively. Surfaces and resolves conflicts in a timely and constructive manner; seeks to understand others’ points of view.
Engages staff to understand and support the SPMC mission and vision; ignites the passion of individual team members to advance the vision. Effectively uses a variety of tools to motivate and inspire action.
Accurately and timely executes managerial tasks, such as: Manages financial resources effectively. Maintains equipment and physical space. Manages department to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Monitors and manages staff performance, satisfaction and engagement. Maintains accurate and complete paper and electronic records. Initiates actions to improve data integrity and standardization of processes. Develops and monitors department performance indicators; provides regular reports to leadership. Develops/recommends strategies to address areas of concern. Ensures compliance with regulatory requirements and federal, state and local laws.
Pursues personal and professional development. Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments through research and training/continuing education opportunities. Serves as a professional resource and subject matter expert. Reflects on successes and failures and applies lessons learned. Trains, develops, and guides employees; provides honest and clear feedback regarding strengths, weaknesses and areas for development. Encourages employees to reflect on their successes and failures and identify lessons learned.
Ensures team understanding of roles and accountabilities; aligns efforts; monitors, recognizes & rewards progress. Translates ideas into concrete actions; inspires followers; mobilizes resources; anticipates potential problems and develops contingency plans to overcome them. Works across organizational boundaries to achieve desired results; concentrates on outcomes rather than activities; delivers measurable results, on time and within budget.
Consistently behaves in a respectful, open, fair, and objective manner. Takes others perspectives and emotions into account. Honors confidentiality; effectively manages triangulation. Follows through on commitments. Leads by example.
Applies research, benchmarks, and creativity to identify and implement departmental innovations.
Recognizes and responds promptly to changes in workload or circumstance, adjusting assignments or workflow as necessary to achieve optimal productivity and efficiency Demonstrates tolerance and adaptability when dealing with ambiguous situations. Applies basic change management concepts to engage direct reports in understanding and adopting change.
Actively participates in strategic planning activities. Develops departmental plans and strategies to address current and future challenges and opportunities. Educates and involves direct reports in strategic planning.
Organizational Responsibilities
In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.
Required Education and Experience
Required Licenses, Certifications and/or Registrations
Required Knowledge, Skills, Abilities
The pay range for this position is $81,014.79 – $135,024.65 annually, depending on experience.
Benefits offered:
Location: Summit Pacific Medical Center · SPM COMMUNITY RELATIONS
Schedule: Full Time, Monday – Friday 8:00 – 4:30
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