The Research Associate works in a call center environment in Home Depot’s HRSC which provides quality customer service to Home Depot associates and third party vendors by researching and resolving escalated associate pay and HR transactional issues in a timely manner. Strong analytical skills and the ability to work independently are essential for this role. Contacts are made through outbound calls, faxes, webforms or emails. The Research Associate: – Researches and resolves complex pay, escalations and HR transactional issues and communicates resolution – Takes ownership of associate cases and provides complete end to end issue resolution by utilizing resources available – Looks for ways to continuously improve processes & gain efficiencies – Works independently with little to no supervision – Has the ability to manage their time and productivity – Possesses analytical and strategic approach to resolve associate issue/concerns – Provides exceptional customer service – Has excellent attention to detail – Diagnoses and resolves complex payroll and transactional cases
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