Overview:
This position leads operational support efforts for a business unit at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as ing or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work. Responsibilities:
Qualifications:
Bachelor’s Degree and 0 years of experience in Operations or Customer Service OR High School Diploma or GED and 4 years of experience in Operations or Customer Service
Skill(s): Knowledge of Bank operations and regulatory or legal environments
Additional Preferred Qualifications:
ACH Experience Banking experience
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