It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital.
What’s the opportunity? 🤔
As part of the Business Operations team, you’ll drive key decisions and initiatives in collaboration with stakeholders across the company. We’re looking for someone who exhibits intellectual curiosity and analytical rigor to take on challenges that span the breadth of our business. You’ll get your hands dirty in the process. You’ll construct persuasive cases for and against certain courses of action and follow through with execution. You’ll have executive-level visibility and a finger on the pulse of the overall business. You’ll act as an example and mentor to both people on the team and outside the team. This role presents a significant opportunity to influence the trajectory of a rapidly expanding company.
What will I be doing? 🚀
Business Operations works on the highest impact business problems we face. You’ll collaborate with stakeholders across the company to steer key initiatives designed to address these problems. Such as:
Some examples of the projects you could work on:
As the above list suggests, you should enjoy variety in your work, be very comfortable with ambiguity, have an insatiable drive to make an impact, and not just willing, but excited, to get your hands dirty.
What skills or experience do I need? 📖
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 🙂
*Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
The base salary range for candidates within the San Francisco Bay Area is $152,200- $206,000 USD. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
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