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Customer Solutions Director
Atlanta, GA, USA Chattanooga, TN, USA Chicago, IL, USA Minneapolis, MN, USA Phoenix, AZ, USA Salt Lake City, UT, USA Virtual Req #1625
Monday, August 30, 2021
GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers.
SUMMARY/OBJECTIVE
The Customer Solutions Director is responsible for supporting highly impactful, existing customers and new customer acquisitions to best position GTZ commercially as a leading 3PL & Managed Solutions provider. They will understand our business and technology, transform data into actionable opportunities, work on projects, and provide modeling.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Participate in face-to-face meetings to present proposals, offer solutions, and close business. Identify and support opportunities across all sales channels (Sales, Branch Operations, Agent Community), conduct meetings in person and via webinar, provide system demonstrations, perform cost studies, prepare and present enrollment agreements
- Meet or exceed individual, departmental, and organizational sales goals by driving gross profit and company revenue streams to actively support company objectives. Ensures revenue budgets are met or exceeded annually for themselves and/or team
- Drive revenue and gross profit through spot market, RFP’s and pricing involvement in all branches. Drive efficiencies through cost and maximizing margin
- Manage customer interactions including fostering relationships, making customer calls and closing deals
- Participate in face-to-face client meetings independently. Partnering with other sales personnel may occur at times, depending on the complexity of customer demands
- Visit existing customers and potential clients
- Collaborate with manager to ensure alignment with company strategies in forecasting, business planning, and pipeline development
- Utilize pipeline system to organize, update, and keep records of customer information
- Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts
- Demonstrate solid decision-making skills and ability to prioritize ever-changing daily tasks
- Consult with several levels of decision-makers and buying influencers to understand customers’ business challenges and supply chain goals
- Develop tailored solutions that deliver value and support the customer’s business strategy
- Understand each assigned customer’s business model and competitive advantages
- Work closely with Integration Team and Operations Teams to successfully onboard new clients
- Expand opportunities with existing GTZ customer base with solution-based selling
- Work closely with account managers and operations to resolve service failures, strengthen customer relations, identify opportunities and devise strategies to improve margins and secure new business
- Participate in the goal planning and forecasting process and aid in the development and implementation of sales and marketing
- Provide motivational support
- Other duties as assigned
SUPERVISORY RESPONSIBLITIES
This position has supervisory and leadership responsibilities.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s degree with five years of successful transportation experience
ADDITIONAL EDUCATION AND EXPERIENCE
- Preferred 7+ years successful business development experience in transportation & logistics
- Strong business and financial acumen
- Specific experience in rates, load coverage and carrier management preferred
- Extensive transportation sales experience may be considered in lieu of bachelor’s degree
- Excellent presentation skills
- Proficiency in the Microsoft Office platform
- Client focused
- Employee focused
- Strong leadership skills
- Strategic thinking
- Possess the highest of integrity with a proven history of success in sales and/or sales management
- Superior communication, collaboration, organization, prioritization, negotiation, business and technical writing skills
- Demonstrated sales skills commensurate with successful sales experience
- Excellent interpersonal skills with the ability to work professionally and effectively with a diverse group of individuals, internally and externally
- Ability to demonstrate GTZ Core Values and Competencies (positive attitude; loyalty; do the right thing; grow or die; customer focus; drive for results; adapt to change; resilience; continuous improvement; and, team player)
- Fluent technology skills (Excel, Word, PC, email, internet) to use computer to enter access or retrieve data and navigate through multiple systems with proficiency with the ability to learn new technology easily
- Self-directed and able to work independently as well as in a team setting and thrive in a fast paced, agile environment
- Being part of the Globaltranz team requires being reliable, responsible, and dependable person who fulfills obligations
- Ability to work outside of standard business hours when needed
- Ability to lead team members and adjust to customer and carrier needs
- Build collaborative relationships
TRAVEL
- Significant local and national travel may be required for this role
- Availability to entertain/meet with clients regularly
- Ability to travel up to 25% of the time
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please be aware all correspondence, interview requests, offers, etc. will only come from members of the talent acquisition team with GlobalTranz domains ending in @globaltranz.com.
GlobalTranz is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other details
- Pay Type
Salary
