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Job Description
About us:
Established in 1999, BusinessOnline is a B2B performance marketing agency working at the crossroads of creativity, technology and analytics. We combine the science of data with the art of media, and the discipline of strategy with the orchestration of ABM to help our clients find, keep and scale the right relationships with their ideal customers while proving impact on revenue.
We have a client base that ranges from well-funded startups to legacy enterprise, from Biotech/pharma, Fintech to leading technology and SAAS brands: PayPal, Baker Hughes, Honeywell, Thermo Fisher Scientific, Neustar, and many more..
The senior account manager grows/retains a book of business and is responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients’ needs, and identifying opportunities to grow accounts.
About You:
- Builds strong, trusting relationships with clients and partners, providing leadership and support during strategy, concept, and execution.
- Partners with internal resources in order to drive additional value and expertise
- Continually looks for ways to improve account growth through clear understanding of clients’ objectives and goals.
- Demonstrates the ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- An expert at building credibility and trust while influencing buying decisions
- Experience in delivering client-focused solutions based on customer needs
- Effectively presents BOL’s recommendations and point-of-view
- Manages client expectations, bringing issues/concerns to the clients’ attention before they become issues, offering potential solutions, and advising of potential delivery delays.
- Assists and advises the account and financial management in matters relating to account profitability
- Fosters a collaborative environment to encourage a respectful exchange of ideas between cross-teams
- Perceives obstacles and objections as an opportunity to engage, consult, and deliver value
Qualifications
- B2B Experience Preferred but not required
- Proven account management or other relevant experience
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Self directed with a sense of urgency in solving client issues
- Deep digital understanding
- Able to thrive in a results-driven environment
- Solid organization skills including attention to detail and multi-tasking skills
- Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
- ABM Marketing experience preferred
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- 6+ years of marketing experience with agency background desirable
- Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Reports to: Account Director
Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that cultivates these core values, we would love to hear from you.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Interview Process:
- Application
- Video Interview with Account Directors
- Video Interview with Department Exec
- Video Interview with HR
- Video Interview with COO
- Final Interview with CEO
- Final Project Mock presentation to small group of BOL’ers
Benefits:
- Generous compensation package with performance incentives
- Health insurance with company contribution
- Paid maternity and paternity leave
- FTO Flexible Time Off
- 401(k) with employer matching
- Company-funded short-term disability and life insurance
- Long-term disability
- Training budget
- The flexibility of working remotely
