Restaurant Floor Manager
Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.
JOB OVERVIEW
The Restaurant Manager assists the Restaurant Assistant General Manager (AGM) in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant AGM and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks.
· Supports the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees
· Documents, investigates, escalates and resolves all employee and guests incidents
· Ensures exceptional service standards are consistently met and that activities are carried out effectively
· Inspects dining room and storage areas to ensure compliance with health and safety regulations
· Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications
· Reviews financial information such as sales, inventory and costs to monitor budget
· Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
· Performs other duties as required or assigned
QUALIFICATIONS
· 3+ years of experience leading or managing a front-of-house restaurant team
· Solid understanding of food and beverage operations, sequence of service and high-end service standards
· Outstanding communication, leadership and problem-solving skills
· Experience managing a reservation book with OpenTable preferred
· Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
· Knowledge of Italian cuisine and beverage highly preferred
JOB REQUIREMENTS
· Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
· Ability to lift up to 50 pounds
· Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
· Food Handler’s License preferred
BENEFITS AND PERKS
· Medical, Dental, Vision Insurance and Paid Parental Leave
· Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
· Free staff lunch daily and discounts at Eataly
· Fun staff classes on products and Italian cuisine
Job Type: Full-time
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