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SLOT TECHNICIAN –
Duties and Responsibilities:
Assures security of slot machines in accordance with company policy and Gaming Regulations and possesses through knowledge of Gaming Regulations pertaining to slot machines.
Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
Inspects slot machines for malfunctions and tampering.
Provides technical advice to Slot Shift Manager regarding jackpot payouts and disputes.
Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
Performs other duties as directed.
Reports to:
Asst. Manager Slot Performance
Slot Lead Technician –
Supervises Directly :
NA
Signatory Ability/Sensitive Access:
Machine Entry Authorization Log.
Electronic Gaming Device Door Access Key.
Electronic Gaming Device Drop Bucket Cabinet Key, escorted by Security.
Progressive EGD Reset Key.
Mother Board Key.
Bill Validator Drop Box Compartment and Release Key, escorted by Security.
Progressive Jackpot and Meter Correction Log.
Slot Action Form.
Bill Validatior Drop Box Contents Access Key, escorted by Security.
EGD Reserve Compartment.
Requirements:
Excellent written and oral communication skills.
Role model great Guest Service and teamwork.
Uses and promotes the use of the FOCUS learned skills.
Understands the needs of our guests, specifically, the AEP.
Knows the reward programs for our guests, including the Total Rewards program and comp policies.
Understands department procedures, Internal Controls, and instructs peers on the correct procedures.
Have an in-depth knowledge of the Slot Equipment to include:
- Knows all aspects of Slot Performance related to Internal Controls and regulations.
- Identification of Slot Equipment on the casino floor by manufacturer and model.
- Identification of all components in the slot machine and where to find a replacement for worn equipment.
- Know the difference between the types of programs and how to read slot glass.
- Be able to identify and repair Table Games equipment maintained by Slot Performance, including Caribbean Stud, Let It Ride, shufflers, and Roulette reader boards.
- Know how to operate power tools and other shop equipment safely and correctly.
- Know how SDS works and be able to identify and repair all its parts components, as well as know how to run all of the reports applicable to Slot Performance.
- Be able to troubleshoot and repair common problems and the new or uncommon problems that occur within the slot machines and bill validators on the casino floor.
- Know how to generate and use daily SDS reports including Spec files and other advanced reports (i.e., M-lists, C-lists, etc.).
- Know how to troubleshoot, set up, and option all Progressive controllers and systems (i.e., Mikohn, CDS) on the casino floor.
- Know how to troubleshoot an SDS line problem using SDS line maps.
- Have the capacity to learn and understand AutoCAD and a working knowledge of EDW, EMAIL, WORD, and EXCEL.
- Know how to operate a Kobetron unit, including EPROMS and CDs.
Qualifications:
Prerequisites/Preferred Qualifications
Associate Degree in Applied Science, Electrical Engineering, or equivalent experience is required.
Minimum of one year experience in casino slot repair is preferred.
Must possess basic computer skills and thorough knowledge of gaming laws, regulations, and internal controls.
Must be able to lift 50lbs unassisted and 250lbs assisted.
Must be able to attain and maintain and Occupation Gaming License as required by the Illinois gaming Board.
Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).?
EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.
Caesars Entertainment is the world’s most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah’s, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
