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AAMCO Transmissions & Total Car Car of Lake is currently seeking an experienced service advisor to help support its growing business. We are looking for a self-motivated go-getter automotive service professional with at least 3 years of automotive service writing experience. This position will require weekend days and is a full time position. APPLICANT MUST BE FLUENT SPANISH SPEAKING – NO EXCEPTIONS
Responsibilities for Service Writer
- Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
- Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
- Advise the customer on the auto repairs that you recommend and offer a pricing quote
- Communicate with parts sellers and technicians to make sure everything needed is on hand
- Provide updates to customers as their work is completed
- Answer detailed questions about services performed and price information
- Maintain customer records by keeping all files organized
- Schedule appointments over the phone
Qualifications for Service Writer
- Basic math and accounting knowledge
- Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
- Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
- Advanced computer and data-entry skills
- Organizational and record-keeping skills
- Ability to stand, walk, sit and lift up to 25 pounds
- Have a teamwork mindset in the workplace and accept feedback on your work
- Understand the typical format of company schedules in order to manage time efficiently
- Ability to multitask, work in high-stress settings and offer flexible hours on your schedule
Job Type: Full-time
Pay: $36,400.00 – $54,400.00 per year
Benefits:
- Paid time off
Day range:
- Weekend availability
Shift:
- 8 hour shift
Language:
- Fluent Spanish (Required)
Work Location: One location
