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Full Job Description
Are you passionate about working with entrepreneurs and being part of a high-performance marketing team?
We’re looking for a motivated individual to join our customer service team that is ready to work hard to help improve customer experiences and knows how to build the systems and teams needed to prioritize and track customer issues and, support our client results and communication.
We currently help over 150+ martial arts school owners with their marketing and business operations in the United States and Canada. We have coaching programs with weekly zoom calls, a training portal resource, and coaching focused on teaching them how to get new students and scale their business.
You can learn more about the Academy Kings team and mission here: https://www.academykings.com
Customer Service Manager Job Responsibilities:
- Answers customers’ questions, resolve problems and maintains customer satisfaction by providing problem-solving resources.
- Maximizes customer operational performance by providing help desk resources and technical advice.
- Improve customer service quality results by conducting surveys, studying, evaluating, and re-designing processes, establishing and communicating service metrics, and monitoring and analyzing results.
- Implements production, productivity, quality, and customer-service standards.
- Contributes customer service information and recommendations to strategic plans and reviews.
- Audits customer service procedures and trends and determines system improvements.
- Enforces company policies and procedures.
- Determines customer service requirements by maintaining contact with customers and operational environments.
Customer Service Manager Qualifications / Skills:
- Customer service skills
- Process improvement
- Strong decision-making skills
- Managing processes
- Planning
- Analyzing information
- Developing standards
- Help desk experience
- CRM & marketing software experience (Clickfunnels, Gohighlevel, Hubspot, Monday, Zendesk, & others)
- Experience in a marketing agency or passion for marketing required
Experience Requirements:
- 3 years minimum experience in customer service
- Must be able to work in US time zones.
- 3 to 10 years experience in a marketing agency
- Passion for martial arts is not required but a plus
- Experience with client CRMs
- Experience with the following software (GoHghLevel, Clickfunnels, Monday, & Other marketing tools)
Other:
- 100% remote position
- Extended paid time off
- Bonuses and more.
Submit your application by applying, and check your messages and/or email for an interview survey to complete & schedule an interview time.
OR email your resume to [email protected] to move to the front of the line of the candidate’s list.
Job Type: Full-time
Pay: $15.00 – $35.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
Experience:
- Facebook Advertising: 1 year (Required)
Work Location: Remote
