AccessCare Hiring for Ground Transportation Specialist, Northeast United States, specific Job at Remote Full Time

This is a work from home position, with some travel required. Specific needs are individuals who reside in the Northeastern United States.

Ground Transportation Specialist is responsible for all aspects and activities of the non-emergency transportation (NET) provider network and the networks compliance with contractual expectations. Creates and coordinates contract methodology to support service needs of the project. The NET provider network includes contracted network transportation providers, public transit and volunteer organizations. Ground Transportation Specialist provides or coordinates appropriate training with new providers to help organize operations and ensure that they understand project standards and expectations before being assigned passengers to transport.

Essential Duties and Responsibilities:

o Completes contract negotiations when provider commits to entering the network for assigned community.
o Investigates quality of transportation provider’s on time performance, driver’s adherence to service requirements and adherence to rider’s level of service and/or scheduling requirements.
o Monitors the status of provider pool and pursues contracting with other providers as needed. Recruit new providers to support the project on an ongoing, year around basis.
o Monitors Key Performance Indicators of providers to assure requirements of NET contract are met.
o Performs scheduled random visits to contracted transportation providers to verify the level of service and provider adherence to contract standards. Performs vehicle inspections to ensure vehicle compliance with ADA and other federal, state and local regulatory standards.
o Creates financial pro-forma to support negotiation of cost effective contractual relationships for each region as assigned.
o Creates, manages and/or approves provider improvement plans to ensure system operates as required.
o 50% Travel Required: Driving, Flying and Overnight Travel may be Required.

o Responds to daily in-bound/out-bound telephone calls to facilitate explanation of payment or non-payment to providers while enhancing and maintaining strong positive customer relations.

Minimum Qualifications:

Education/Licensing/Certification:

• High School Diploma or GED required.

• Driver’s License

Experience:

• Must have prior experience in transportation operations.

Training is conducted in facility, then position is work from home, Virginia based.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• This position requires candidates to reside in the Northeastern United States. Does this apply to you?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Microsoft Outlook: 1 year (Required)

Willingness to travel:

• 25% (Required)

Work Location:

• Fully Remote

Work Remotely:

• Yes