Fusion Transport Hiring for Logistics Customer Service Representative Job at Southaven, MS Full Time

About Fusion Transport

Delivering Next-Generation Logistics Solutions

Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing.

Our freight brokerage business is growing rapidly (operating under the well-established Am Trans brand) and looking for experienced brokers to join our team. Our integrated 3PL business allows brokers to leverage other parts of the business as selling points in ways that traditional brokers can’t, making it easier to build relationships and sell to clients.

From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution!

We Care About You:

At Fusion we value the hard work our employees provide day in and day out. We understand the grind and grit it takes to become successful in this industry. Our promise to our logistics specialist is that we will make sure you earn what you deserve for the clients you support.

Don’t wait, apply now and join a company that values your hard work.

Responsibilities

• Investigate complex customer inquires across company divisions
• Serve customers with soft hands and come up with mutually beneficial solutions that benefit both customers and our organization
• Other responsibilities as assigned. Reports to Director of Customer Service.

Qualifications

• Comfort with technology, to include MS Excel, Outlook, and Teams
• Strong communication and problem-solving skills
• Abilities to be composed, focus under pressure, and work independently
• 1 year of 3PL customer service experience required
• Bachelor’s degree preferred

What we Offer:

• Medical, Dental and Vision Insurance
• Paid holidays
• Paid time off (PTO)
• 401(k) with 4% company matching
• Competitive base salary and commission structure that is simple, easy to understand
• Career growth opportunities
• Collaborative & committed team environment