Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
Job Summary
You are here to execute the transformation of how ABL supports our customers and serves their needs. Whether it’s a request to expedite an order, a technical support issue relating to our applications, product support from one or more of our product teams or assistance with a warranty return, you are here to aid in defining, implementing, and executing an industry leading comprehensive approach to customer support. You will learn everything there is to know about our products, processes and supporting applications with the intention of helping our customers succeed. You will dig in to troubleshoot issues, solve problems outside our domain, and actively listen to customers to determine what they really need. You will be a key driver in mobilizing all our support teams to work collaboratively to achieve our stated CX goal to “Increase the industry service level”. Your success unlocks capacity within our CX, Product, and Sales leadership unit that in turn, leads to further commercial success. You will construct exceptional relationships with all our customers through the generation of positive order experiences.
Key Tasks & Responsibilities (Essential Functions)
Skills And Minimum Experience Required
What we are looking for in you:
abilities.
What You Should Have
Travel: You should plan to be in the field with customers on a regular basis. While this will vary based on the individual and the dynamics in the region, expect to have a 15-25% travel commitment with the possibility of international travel being required.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
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Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
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The range for this position is $74 700 to $167 900. Placement within this range may vary, depending on the applicant’s experience and geographic location.
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