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Job Description
JOIN ONE OF THE NATION’S FASTEST GROWING COMPANIES.
Aeroflow Healthcare is taking the home health products and equipment industry by
storm. We’ve created a better way of doing business that prioritizes our customers,
our community, and our coworkers.*
ARE YOU READY TO TAKE YOUR CAREER TO THE NEXT LEVEL?*
We believe in career building. We promote from within and reward individuals who
have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical
company in which to advance you won’t find an organization better equipped to help
you meet your professional goals than Aeroflow Healthcare.*
Customer Service Representative- Sleep Resupply*
Provide excellent customer service via telephone to prospective new and current
patients.*
Essential Duties and Responsibilities: *
- Handle a high volume of inbound calls from patients, potential patients, doctors offices and referral sources.
- Make a high volume of outgoing phone calls to doctor’s offices and patients to follow-up on necessary information and paperwork.
- Gather and accurately enter necessary data while taking orders from patients.
- Assist sales representatives with accounts as needed.
- Provide guidance and clear direction to patients in need of help with their equipment.
- Demonstrate professional etiquette and courtesy when interacting with patients
- Disseminate necessary patient information to correct personnel by assessing the urgency of each patient request
- Maintain HIPAA/patient confidentiality
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
- Compliance is a condition of employment and is considered an element of job performance
*
Minimum Required Qualifications: *
- High school diploma or GED equivalent
- 1 year of customer service experience preferred
- Excellent written and verbal communication skills
- Excellent active listening skills
- Ability to multitask – shifting between open applications as you speak with patients
- Ability to type 40+ words per minute with accuracy
POSITION PERKS AND BENEFITS
At Aeroflow, we know it’s not all about what you can do for us. We believe that
our people are the best investment we can make and we want to reward you
through a wide range of benefits that recognize the important role you play in
our organization and in driving our mission. We offer the following benefits to
our employees:
- Competitive Pay
- Living Wage Certified
- 401(k) with Safe Harbor Company Match (up to 4%)
- Health, Dental, and Vision Insurance
- Optional Life Insurance
- Flexible Spending Account (FSA)
- 6 Weeks Paid Maternity Leave / 2 Weeks Paid Paternity Leave
- Additional Maternity & Paternity Benefits (including free diapers for a year, free breast pump, and reimbursement for doula services)
- Adoption Assistance
- PTO Accrual Starts Day One
- 8 Paid Holidays
- Corporate Volunteering and Community Service Opportunities
- Employee Referral Bonus Program
- Corporate Leadership Training and Professional Development Opportunities
- Healthy Lifestyle Programs and Corporate Fitness Center
- Financial Wellness Program
- Discounted Gold’s Gym Membership
- Great Place to Work Award Winner
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:
- Great Place To Work Certified
- Living Wage Certified
- Inc. 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
At Aeroflow, we pride ourselves on the level of service we provide each and every one of our patients. If you like the idea of working alongside a committed group of professionals who strive to provide the absolute best patient service in the
industry, Aeroflow is the company for you!
Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.Job Type: Full-time
