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Overview:
The Salesforce Administrator and Platform Developer is a critical team player for the IT department who operates the enterprise applications including Salesforce and Microsoft Dynamics GP, works with the Enterprise Applications Manager and leadership to optimize performance around enterprise applications, and to support enterprise applications and the business.
The Salesforce Administrator and Platform Developer is a critical team player for the IT department who operates the enterprise applications including Salesforce and Microsoft Dynamics GP, works with the Enterprise Applications Manager and leadership to optimize performance around enterprise applications, and to support enterprise applications and the business.
Your Team – Who You’ll Work With
Work closely with the Enterprise Applications Manager to develop and execute goals
Work with application owners and end users to continually meet the needs of the business
Responsibilities:
Responsibilities:
Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
Oversee daily, weekly, monthly, and quarterly processes that are key to business operations and continuity
Serve as primary system administrator for the Salesforce Service Cloud environment with 350+ users
Handle all basic administrative functions including user account maintenance, reports and dashboards, flows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce data and proactively monitor storage and usage
Manage Salesforce integrations and updates
Help work with department stakeholders to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users and grow the Salesforce skill set across the organization. Provide one to one training to end users as needed
Effectively act as the liaison between our users, vendors and the application development team
Work independently with members of the user community to define and document development requirements
Manage, maintain and/or improve sharing settings, roles and profiles, security settings, hierarchy
Proactively identify areas of improvements understanding the end goal of increasing benefit, usability and ROI
Assist in creation of custom objects, record types, page layouts and fields
Assist in creation of flows, processes, validation rules, Apex controllers, scheduled jobs, etc
Create and maintain reports, dashboards, campaigns as well as other objects and functions
Manage user licenses and permission sets
Meet with internal clients when needed to analyze their work practices and understand the nature of their businesses to properly define and develop customized solutions
Create and maintain documentation as needed
Qualifications:
Qualifications:
S. in Information Systems, Computer Science, or four years of experience in I.T.
1 year of experience with Salesforce Service Cloud or Service Cloud Voice
Experience with digital engagement, chat, and Omnichannel
Experience with customer contact technology/telephony system as a cloud service integration (call center)
Experience customizing Reports, Dashboards, Flows, and Approval Processes.
Experience developing Visualforce, Apex, and Lightning Web Components
Salesforce Admin Certified (ADM201 or ADM211)
Salesforce Platform Developer Certification is helpful but not required
Create and customize Salesforce.com objects, page layouts, fields, validation rules, reports, dashboards, permission sets, queues, list views, formula fields, and user profiles
Some experience with Microsoft Data Services, PowerShell, and Office 365 preferred
Some experience with Java, JavaScript or other programming preferred
To excel in this role, you need to be a high performing individual who thrives in a demanding environment, with the ability to prioritize projects, manage time and work closely with other team members.
