AIT Worldwide Logistics
Operations – Tampa, FL. – Full Time/remote M-F 12:00pm – 8:30pm
Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.
Our people deliver.®
Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.
Position Overview:
AIT is seeking a talented, experienced and motivated domestic operations agent to join our team to ensure customer satisfaction with on time and intact deliveries. Agent will monitor and route daily shipments with the appropriate mode of transportation to ensure on time and intact delivery service. The agent will work actively to locate and resolve misrouted shipments while communicating service delays.
What You Will Be Doing Day-to-Day:
· Route and book daily outbound shipments.
· Work with carriers to obtain the optimum service routing.
· Update shipments with current shipment status to include comprehensive notes
· Communicate daily with AIT field offices and agents to ensure daily movement of cargo.
· Troubleshoot and resolve service disruptions and OSD challenges.
· Answer OSD Departmental phone call and emails.
· Cultivate and foster trusting relationships with AIT’s agent/carrier networks
What We Look for in Teammates:
· A team player who works well with others – being respectful to our teammates is a Core Value
· A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
· Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
· Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
· High School/GED required – Associates degree in Business, Logistics or Supply Chain preferred
· Minimum of 3 years of freight routing/management in our industry.
· Prior experience working with AS400 a plus
· Knowledge of U.S. geography and airport codes a plus
· Basic to intermediate PC skills – MS Office
· Ability effectively prioritize and manage time and tasks
· Detailed Oriented
· Excellent organizational, problem solving and analytical skills.
· Strong Communication skills both verbal and written
What AIT Can Offer You:
· Growing company with a record year in performance that continues to scale!
· Opportunity to drive significant changes in our station with an ability to make an impact across the organization
· Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
· Laid-back and open-door work environment
· High Performance culture with a focus on a growth mindset where continuous improvement is embraced
· Opportunity for advancement
· Competitive compensation & benefits package
· Generous paid time off
· Volunteer program – it’s also a Core Value – we actively engage in our communities!
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