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Job Description
Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.
Our people deliver.®
Empowerment, active listening, and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.
Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.
Position Overview:
The International Operations Agent, day-to-day responsibilities are quoting and routing freight, tracking shipments, troubleshooting, and overcoming operational challenges as well as assisting local sales and global offices with ocean export/import matters. This position will be responsible for controlling international freight forwarding shipments into the USA across all modes of transport per customer request. The primary focus is providing a high-level of excellent and quality customer service to all customers and vendors.
What You Will Be Doing Day-to-Day:
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
- Coordinate the day to day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems and work to resolve customer issues.
- Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Other duties and responsibilities as the business deems necessary.
- Process and comply with all requirements listed by regulatory agencies.
- Network with corresponding departments to ensure files are billed and posted prior to end of month
- Continuous learning through required compliance training and certifications of software and/or regulations
What We Look for in Teammates:
- A team player who works well with others – being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
- High School diploma or GED required.
- 3-5 years’ preferred industry experience in export/import operations
- Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge
- Cargo-wise experience a plus! Knowledge of working within government vertical a bonus!
- Proficient in Microsoft Office suite
- Excellent communication skills both verbal and written
- Ability to multi-task in a high volume, fast-paced working environment
- High attention to detail and strong organizing skills
- Ability to be detailed with analytical attributes
- Ability to work autonomously and within a team environment
- Ability to problem solving to resolutions meeting the customers’ needs
What AIT Can Offer You:
- Growing company with a record year in performance that continues to scale!
- Opportunity to drive significant changes in our station with an ability to make an impact across the organization
- Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
- Laid-back and open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunity for advancement
- Competitive compensation & benefits package
- Generous paid time off
- Tuition assistance for your personal development
- Volunteer program – it’s also a Core Value – we actively engage in our communities!
About AIT Worldwide Logistics:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to [email protected].
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