AIT Worldwide Logistics Hiring for International Operations Agent Job at Orlando, FL Full Time

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The International Operations Agent responsibilities are quoting and routing freight, tracking shipments, troubleshooting, and overcoming operational challenges as well as assisting local sales and global offices with air and/or ocean export matters. This position will be responsible for controlling International freight forwarding shipments into the USA across all modes of transport per customer request. The primary focus is providing a high-level of excellent and quality customer service to all customers and vendors

This position is 100% onsite.

What You Will Be Doing Day-to-Day:

• Provide courteous etiquette via phone or e-mail interaction with customers, vendors, AIT teammates throughout the organization as we maintain and develop strong relationships.
• Responsible for complete shipment process in Cargowise including quoting, data entry, pickup/delivery scheduling, AES entry, interfacing with customs brokers, routing, and operational milestone updates.
• Verification of all shipment documentation is accurate, completed and retained in Cargowise, eDocs.
• Partner with Gateway and Air Carriers to accurately and timely book all shipments.
• Responsible for sending pre-alerts to customers and overseas partners.
• Ensuring all shipments are properly billed within company guidelines and timelines.
• Obtain all details necessary for shipment/quote in order to evaluate all factors to ensure customer’s request is satisfied.
• Examine all possible factors prior to shipment coordination and/or pricing to ensure most successful result.
• Input all essential information into the computer system to allow all information needed for shipment coordination and billing are achieved.
• Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction.
• Other duties and responsibilities will be assigned as business demands deem necessary

What We Look for in Teammates:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

• High School diploma or GED required.
• 2 years’ industry experience in export/import operations
• Previous work experience in ITAR and Dangerous Goods regulations preferred
• Cargo-wise experience a plus!
• Proficient in Microsoft Office suite
• Excellent communication skills both verbal and written
• Ability to multi-task in a high volume, fast-paced working environment
• High attention to detail and strong organizing skills
• Ability to work autonomously and within a team environment

What AIT Can Offer You:

• Growing company with a record year in performance that continues to scale!
• Opportunity to drive significant changes at the station with an ability to make an impact across the organization
• Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
• Laid-back and open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunity for advancement
• Competitive compensation package
• Full line-up of benefits
• Tuition assistance
• Volunteer program – it’s also a Core Value – we actively engage in our communities!

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to [email protected].

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