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Job Description
The Client Account Manager I work cooperatively with other members of the team to
grow existing customers, create new customers and increase customer
satisfaction and revenues. Quota is retired by both individual performance
and that of the team the CAM I is assigned to support.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Reasonable Accommodations may be made to
enable qualified individuals with disabilities to perform the essential
functions.
Essential Functions Statement(s)
- Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT
products and services by assisting in the development and execution of
strategic sales plans to business customers.
- Partners and collaborates with all cross-functional teams required to
execute market plans; assuring all related activities are coordinated and
mutually supportive to achieve local revenue goals.
- Supports the group with any potential information reports.
- Assists where feasible with handling of day-to-day issues, account
research, event coordination, contract processes.
- Develops and maintains collaborative relationships with internal
employees. Takes initiative to improve processes that will enhance customer
satisfaction and/or increase company profitably.
- Manages projects from concept to implementation. Effectively identifies and communicates
scope and objectives of project(s).
- Work closely with all Alaska Communications internal work groups to
obtain required signatures from each work group for each project.
- Consistently updates detailed customer profiles, sales activities and
contact information.
- Performs other duties as assigned and completes projects not specified in
this job description.
Education: Associate degree in business administration, marketing or
closely related field. Equivalent
education, experience and training may be substituted for the degree
requirement on a year for year basis.
Experience: A minimum of one (1)
year of experience in a customer service or sales environment to include
selling products/services to business customers. Equivalent education and
training may be substituted for experience on a year to year basis.
Computer Skills: Demonstrated proficiency working with the Microsoft Office
suite, to include Word, Excel, Access, Power Point and Outlook. Sales Force
proficiency preferred.
Additional Requirements: Valid
driver’s license is required.
