Albany Area Primary Health Care, Inc Hiring for Operations Manager-Women’s Health Job at Albany, GA Full Time

Under supervision of the COO, the Operations Manager assists in the following areas: Consults and advises the COO and DON on problems relating to the operation of women’s health clinic departments. Recommends changes in policies to carry out objectives of the clinic more effectively. Provides leadership and direction of operations to ensure accomplishment of objectives.

DUTIES AND RESPONSIBILITIES

1. Supervise day-to-day operation of women’s health clinic departments (Front Office, Medical Records, Insurance, and Nursing). Provide direction and guidance.

2. Audits Medic to ensure all “self pay” patients have off bill documentation of SFS.

3. Directly involved with orientation/training, timely feedback during 90-day introductory period.

4. Promote retention of employees by monitoring morale and professional development of staff.

5. Execute performance reviews and disciplinary actions timely with appropriate documentation.

6. Work with department staff to develop/implement performance goals and objectives.

7. Maintain compliance with government and reimbursement requirements and with standards of quality care.

8. Review all claim denials, corrects and returns to Insurance Department expeditiously.

9. Run monthly A/R and addresses all accounts that need follow up to support AAPHC goals.

10. Responsible for providing a record system in which medical records policies are followed.

11. Promote monthly goals specific to productivity, collections and reducing no-shows.

12. Monitor operations to ensure productive, cost-effective outcomes and addresses deficiencies by revising processes.

13. Ensure that patients express a high degree of satisfaction in the clinic by promoting effective customer relations to the staff.

14. Develop positive problem solving skills with staff and coworkers.

15. Monitor Close of Day process to promote internal controls on cash, charges, and encounters.

16. Close of Month procedures completed on time and accurately.

17. Promote both interdepartmental and intradepartmental communications and team building.

18. Conduct monthly staff meetings to include agenda and encourage problem solving.

19. Monitor facility to maintain inventories, reduce clutter, promote cleanliness and décor, and promote safety.

20. Nursing – Audit all nursing documentation: referral log, Rx sample log, and nurse stamp.

21. Nursing – Review nurse triage protocol to support timely access of care.

22. Nursing – Facilitate and monitor patient education specific to responsibility of nurses.

23. Nursing – Monitor timeliness of returning patient messages to promote positive clinical and patient outcomes. Accuracy of message slips.

24. Other duties as assigned by the COO.

KNOWLEDGE, SKILLS, AND ABILITIES

Prior experince managing an OB/GYN practice is greatly desired. Knowledge of organizational policies, procedures, and systems; computer systems and applications; medical practices and terminology. Ability to manage time, set priorities, and focus energies in an efficient, effective manner; analyze problems and follow through on solutions; facilitate the orderly flow of work. Good writing skills and communication skills. Skill in developing effective relationships with medical staff, patients, and the public. Knowledge of Medicare, Medicaid, and other third party payers specific to filing claims, follow-up, and effective collection procedures. Knowledge of medical records systems and legal requirements specific to record keeping and release of information.

EDUCATIONAL REQUIREMENTS

Bachelor’s or Master’s degree in health care, business, accounting, or business administration preferred.

Management courses in accounting, human resources, statistics, and/or data collection.

Job Type: Full-time

Pay: $35,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Albany, GA 31701: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Required)

Experience:

• OB/GYN Management: 3 years (Preferred)

Work Location: One location