Alcon Hiring For Repair Center Supervisor at Lake Forest, CA  Full Time

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon! As a Repair Center Supervisor supporting Alcon’s US Medical Device Repair Center in Lake Forest, CA, you will be trusted to manage a team of Repair Center Technicians, who work hands-on repairing Alcon’s surgical devices.

In this dynamic role, you can expect to be responsible for a variety of tasks such as:

• Leading, supervising, inspiring, and developing Repair Center Technicians in your charge, including:
  • Assigning tasks, ensuring timely execution, and maintaining a broad awareness of roles and processes to achieve results, in partnership with Repair Center Manager
  • Monitoring daily operations of production unit and actively assisting/directing
  • Answering questions and addressing problems technicians may encounter
  • Delivering feedback, performance reviews, Performance Improvements Plans (PIPs), and more with appropriate confidentiality
  • Continually interpreting and administering policies, processes, and procedures to ensure proper compliance (SOP’s, Safety procedures, Alcon Quality Standards, Code of Conduct, Values & Behaviors, and GxP). Coordinating training on such.
• Ensuring business and attainment needs are met, as well as maintaining ongoing paperwork and reports
• Supporting diagnostic intervention and problem resolution strategies in the Repair center
• Communicating with internal and external contacts to provide clear, straightforward, effective, and factual information
• Maintaining responsibility for shop metrics; providing objective feedback on issues could impact output or quality goals, as well initiating resolutions for those issues in a timely manner
• Managing special projects with varying complexity and influence

WHAT YOU’LL BRING TO ALCON:

Key Requirements/Minimum Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience
• Work Schedule: Monday – Friday, 40 Hours
• Travel Requirements: Not applicable
• Relocation assistance: Not available
• Sponsorship: Not available

Preferred Qualifications:

• 2 Years of prior leadership experience
• Organizational skills and ability to prioritize tasks
• Prior experience with SAP and/or Salesforce

HOW YOU CAN THRIVE AT ALCON:

• Partner with a hard-working and diverse team to do meaningful work that effects our customers.
• Work with a team that trusts you to own your role and supports you in honing your leadership skills.

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If you’d like to view a copy of the Alcon’s affirmative action plan or policy statement, please email [email protected].

EEO Statement: Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.