Alera Group Hiring for Account Manager – EB at Dover, Pennsylvania Full Time

AIA, an Alera Group Company is seeking an Account Manager to join their Employee Benefits team! The Account Manager (AM) is responsible for meeting client’s day-to-day functional servicing needs and long-term retention. AM coordinates client and team communication, managing the clock and calendar; keeping team, client, and all vendors on task for existing business, renewal procedures, and changes.

Headquartered in Mechanicsburg in Central Pennsylvania since 1987, American Insurance Administrators, LLC became part of Alera Group, Inc in 2017. AIA is comprised of three divisions namely property & casualty, broker solutions, and employee benefits but are all one company reflecting a strong one-company story.

• Carrier and client interface to solve all aspects of assigned client service responsibilities to include requests for proposals (RFP), benefit clarification, benefit design, enrollment procedures, renewal processes and general client service follow-up for medical, pharmacy, dental, vision, FSA and Cobra.
• Administrative support relative to fully insured and self-funded carrier/Third Party Administrator (TPA) proposal analysis.
• Loading RFP carrier specifics in AIA templates and development of analytical summaries of RFP responses.
• Front-line support for client HR departments in researching and solving carrier/TPA administrative problems including but not limited to the following: employee eligibility, claim payment issues and member cards.
• Processing of all carrier/TPA paperwork.
• Client correspondence and file maintenance.

• Strong work ethic with very high standards for both quality and quantity of work.
• Ability to learn technical material related to insurance regulations, processes, and technology systems.
• Solution-oriented skills with both internal team and external customers; behavior consistently reflects the best interest of the client and team.
• Extensive knowledge of account management and customer service strategies.
• Self-motivated and proactive in organizing work and anticipating issues in advance.
• Solid written and verbal communication skills.
• PA Health, Life & Accident License preferred OR must be obtained within 3 months of hire.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you’re a California resident, please read the California Consumer Privacy Act prior to applying.

PandoLogic. Category:Human Resources