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Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.
As a part of our HR team, you will partner with HRBPs, managers and employees to support the growth and change that we see every single day at Groupon. The HR team works in various Centers of Excellence across the globe and collaborate together to provide guidance to our partners around the organization. As a young yet evolving company, we’ve grown a robust HR department; yet there are still plenty of ways to impact, change or improve how our team works.
As a Human Resources Delivery Partner, you will be on the front lines helping identify, resolve and escalate issues going on with our employees and in the business that need our support. Our team is nimble, impactful and creative and we focus on building successful relationships and delivering value across the entire company. Our goal is to provide HR support in broader support of business needs and working with the regional COEs to deliver high-quality solutions to our internal clients.
In this role, you will triage internal HR matters, including employee relations issues and investigations, provide HR policy guidance, support onboarding and off-boarding programs and do the myriad of things that can support productivity across the board.
We’re a “best of both worlds” kind of company. We’re big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We’re curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a great way to grow your career? Let’s get into the details:
You’ll spend time on the following:
You will triage inquiries pertaining to HR in an accurate and timely manner
You will research and resolve HR items and questions by partnering across the HR organization and globe
You will provide solutions to employees and education on self-service options available
You will coach managers on performance management discussions, employee relations issues, discipline matters, and promotion/transfer/termination discussions
You will partner closely with Benefits to assist and advise on Leave of Absence and Reasonable Accommodations under the ADA
You will need to maintain a clear understanding of policy and procedure and ability to help others navigate these
You will be required to get involved in some project work as needed. You should be able to own and deliver on projects, looking for continuous improvement opportunities via streamlining and automation
You may also handle requests related to benefits, vendor management, unemployment, internal transfers, immigration, relocation, onboarding, HR website maintenance, reporting and training
We’re excited about you if you have:
A minimum of 1 year of prior HR related experience
Experience with HRIS systems; Workday a strong plus
Experience and skilled in Google Suite (Docs, Calendar, Sheets, Mail)
We’re also excited these attributes and competencies sound like you:
You are able to understand, communicate and explain situations and solutions.
You have a passion for the experience you provide your customers – and can diffuse even high-tension situations with ease
You’re a self-starter, have a bias for action and are not afraid to fail
You know that the details matter and a demonstrable ability to handle multiple items at a time
You’re adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
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Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members, learn more about our inclusive employee groups, and check out our benefits. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.
Groupon is an Equal Opportunity Employer
Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.
