Alera Group Hiring for COBRA Administrator at Rochester, New York Full Time

Relph Benefit Advisors, an Alera Group Company is seeking a COBRA Administrator to join their team! The COBRA Administrator has both internal and external responsibilities, including but not limited to, handling day to day COBRA processes, serving as a customer service contact for COBRA participants, and being a point of contact for our clients.

This position may be responsible for loading member data to system, updating carrier enrollment, preparing and processing COBRA events and Initial notices, reconciling payments and discrepancies, analyzing reports and handling escalated issues.

This position must maintain current knowledge of ever-changing COBRA regulations to ensure compliance and stay informed of all vendor changes and updates.

Position will also lead or participate in various projects, assist third party workflows, and disseminate information to internal departments.

Alera Group is an independent, national insurance and financial services firm created in 2016 through a merger of 24 like-minded, high-performing, entrepreneurial firms. Our founding firms worked together to leverage powerful relationships, industry expertise and resources with the goal of elevating the client experience.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

• Process enrollment files, COBRA events, Initial Notice
• Handle customer service emails and calls
• Perform policy and procedure documentation and review
• Project specific support to attain departmental and corporate goals

• Associate degree required; Bachelor’s degree preferred
• 1-2 year experience in similar role preferred
• Attention to detail and strong communication skills
• Ability to switch between priorities through the day
• Strong customer service and communication skills
• Ability to stay informed of ever-changing regulations
• Ability to work in multiple internet-based systems throughout the day
• Strong Excel and data manipulation skills
• Ability to interpret large data sets
• Ability to identify and appropriately handle escalated matters
• Basic project management skills

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

If you’re a California resident, please read the California Consumer Privacy Act before applying.

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