Alera Group Hiring for Director of Benefits Technology at Myrtle Point, Oregon Full Time

Alera Group is looking to add a Director of Benefits Technology to our team!

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you’re looking for, this is your chance to be part of an amazing organization!

Alera Group was formed on January 1, 2017 and is one of the largest independent, national insurance and financial services firms in the U.S. with over $900 million in revenue. Alera Group is a very entrepreneurial firm bounded together via a culture of collaboration which is reinforced by the practice of The Collaborative Way.

As a Director of Benefits Technology, you’ll be at the forefront of client success, leading a team to ensure seamless implementations, ongoing support, integrations, and relationship-building within the Alera offices.

• Leadership Excellence: Lead and mentor your team, fostering their growth and development. Be the driving force behind technical prowess and client-centricity.
• Subject Matter Expertise: Serve as the enterprise-wide subject matter expert, building relationships to ensure the cohesiveness, timeliness, and quality of our services.
• Quality Assurance Champion: Develop quality assurance processes and standards that surpass industry norms, guaranteeing top-tier service execution.
• Client-Centric Focus: Ensure client needs are met promptly and with the highest quality. Oversee client support to deliver a consistent and exceptional client experience.
• Collaborative Approach: Collaborate with other service teams to create a seamless client service experience, taking an enterprise-wide perspective.
• Training and Development: Train internal teams on new processes and functionalities that impact our operations, promoting continuous improvement.
• Escalation Resolution: Triage and troubleshoot escalated matters from clients, showcasing your ability to provide effective solutions.
• Performance Metrics: Report on key performance metrics for your team and individuals, proactively identifying areas for improvement.
• System Expertise: Serve as the systems subject matter expert for clients and internal team requests, offering ad-hoc training as needed.
• Data Management: Audit system data from various sources, producing reports that provide valuable insights.
• Discrepancy Resolution: Resolve escalated data discrepancies between systems and external vendors, ensuring accuracy and consistency.

• Proficiency in Excel is required
• Bachelor’s degree or equivalent education and experience
• At least 5 years of professional client-facing experience within an analytical/data management role or benefits administration role
• Experience with Employee Navigator or Jellyvision’s Alex Decision support tool or related platform, preferred.
• Excellent written/verbal communication skills and the ability to communicate effectively with technical and non-technical personnel
• Strong troubleshooting skills for supporting web-based applications
• Passion for teamwork, client service, and achieving business results through problem-solving
• Some travel may be required

We offer a competitive salary and benefits package.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you’re a California resident, please read the California Consumer Privacy Act prior to applying.

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